Remote Customer Success Manager - Growth & Adoption

Karbon; Canada; Remote; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Paid flexible time off

Company-paid medical

401(k) with company matching

Work-from-home stipend

Job summary

A growth-focused software company is looking for a Customer Success Manager to own a client portfolio and provide insights for their success. The role involves building strong relationships with clients, becoming an expert in their invoicing product, and managing renewals. Ideal candidates will have experience in B2B SaaS roles, strong communication skills, and the ability to work autonomously. The company offers a comprehensive benefits package including paid time off, medical, and a collaborative culture.

Qualifications

• Experience in a B2B SaaS enablement role with a track record of success.
• Confident working autonomously in a remote role.
• Excellent communication and presentation skills.

Responsibilities

• Create and own a quarterly success strategy for your customer portfolio.
• Build strong relationships with customers using empathy.
• Become a product expert and manage customer renewals.

Skills

B2B SaaS enablement

Relationship building

Communication skills

Project management

Strategic thinking

Job description

A growth-focused software company is looking for a Customer Success Manager to own a client portfolio and provide insights for their success. The role involves building strong relationships with clients, becoming an expert in their invoicing product, and managing renewals. Ideal candidates will have experience in B2B SaaS roles, strong communication skills, and the ability to work autonomously. The company offers a comprehensive benefits package including paid time off, medical, and a collaborative culture.