Enterprise Customer Success Manager (18 month contract)

Skillhub Solutions Inc.; Canada; Hybrid; CAD 68,000 - 85,000; Full time

Benefits offered by this job

32 days paid time off

Company-paid benefits from day one

Work-from-home allowance

Professional development budget

Job summary

Certn is seeking an Enterprise Customer Success Manager on an 18-month contract to support large enterprise customers and complex integrations in a remote-first setup. You will develop strategies to boost onboarding, retention, and revenue, advocate for customers at the executive level, and collaborate across departments to drive growth.

The role emphasizes data-driven insights, cross-sell opportunities, and a partner mindset with Sales and Marketing; compensation ranges from $68,000 to $85,000

Qualifications

• Experience advocating for customers at an executive level.
• Proven track record in driving cross-sell and upsell initiatives.
• Experience collaborating across departments in SaaS tech companies.
• Data analytics, strategic recommendations, and customer success or support experience are assets.
• A college or university degree, or equivalent work experience, is an asset.

Responsibilities

• Develop and execute strategies to improve customer satisfaction, onboarding, retention, and revenue growth.
• Advocate for customers and provide strategic recommendations informed by industry trends.
• Analyze customer performance metrics and report insights and improvement opportunities to internal stakeholders.
• Identify churn risks and cross-sell and upsell opportunities; partner with Sales and Marketing on customer expansion.
• Collaborate across departments and guide junior team members.

Skills

Executive-level advocacy

Cross-sell / upsell

Cross-functional collaboration

SaaS product knowledge

Data analytics

Strategic recommendations

Education

College/university degree or equivalent

Job description

Certn is hiring an Enterprise Customer Success Manager for an 18-month contract. The company is remote-first, and the role supports enterprise customers and complex integrations.

Responsibilities

• Develop and execute strategies to improve customer satisfaction, onboarding, retention, and revenue growth.
• Advocate for customers and provide strategic recommendations informed by industry trends.
• Analyze customer performance metrics and report insights and improvement opportunities to internal stakeholders.
• Identify churn risks and cross-sell and upsell opportunities; partner with Sales and Marketing on customer expansion.
• Collaborate across departments and guide junior team members.

Qualifications

• Experience advocating for customers at the executive level.
• A track record of driving customer growth through cross-sell and upsell initiatives.
• Experience collaborating across departments and working with SaaS products in the technology industry.
• Data analytics, strategic recommendation, and customer success or support experience are assets.
• A college or university degree, or equivalent work experience, is an asset.

Compensation and benefits

$68,000–$85,000 per year. Benefits include 32 days of paid time off, company-paid benefits from day one, a work-from-home allowance, and a professional development budget.