Customer Success Manager

Property Vista Inc.; Toronto; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Employee stock options

Flexible remote work

Generous vacation time

Learning and growth opportunities

Job summary

Property Vista is seeking a results-driven Customer Success Manager to be a strategic partner for clients, ensuring maximum value from our SaaS platform while driving long-term retention and growth.

The role focuses on relationship management, operational excellence, and strategic growth within a rapid-growth North American SaaS environment. Remote-friendly work, competitive base with bonuses, and stock options are part of the package.

Qualifications

• 5+ years of experience in sales, account management, or project management.
• Bachelor’s degree in business, marketing, communications, or related field.
• Excellent multitasker with attention to detail.
• Proven track record of delivering on quota and receiving positive reviews.
• Strong collaboration with cross-functional teams and leadership at all levels.
• Excellent verbal, written, and presentation skills.
• Experience in PropTech or SaaS industry.
• Completed reputable sales or account management training program.
• Experience working with CRM software and tracking key account metrics.

Responsibilities

• Serve as the primary strategic contact, building long-term relationships from onboarding through the client lifecycle.
• Identify at-risk clients and proactively resolve conflicts to sustain success.
• Lead configuration and successful delivery of software solutions tailored to client objectives.
• Act as the Voice of the Customer, escalating bugs and feature requests to Product teams.
• Promote deep product adoption by educating users on new features and services.
• Analyze KPIs and growth trends to provide actionable recommendations for clients and internal teams.
• Partner with Sales and Marketing to drive account expansion and optimize product usage.
• Communicate the commercial impact of initiatives to stakeholders.

Skills

Relationship management

Customer success

Cross-functional teamwork

Presentation skills

Multitasking

Attention to detail

Quota attainment

CRM software usage

Education

Bachelor’s degree in business, marketing, communications, or related field

Tools

CRM software

Job description

Property Vista is transforming the property management industry through innovative SaaS solutions that empower companies to grow and add value to their assets. We are looking for a results-driven Customer Success Manager to act as a strategic partner for our clients, ensuring they realize maximum value from our platform while driving long-term retention and growth.

At Property Vista, we put the customer at the centre of everything we do. We are passionate about delivering results, taking action, and working as a team to achieve success. Our values drive our approach to customer success, ensuring that every client feels heard, supported, and empowered to grow their business with our solutions.

Here’s what you need to know about this opportunity:

• Competitive base salary with performance-based bonuses
• Flexible and remote work environment
• Generous paid vacation time
• Employee stock options – our success is your success!
• Meaningful opportunities for learning and growth

Relationship Management

• Serve as the primary strategic point of contact, building long-term relationships from onboarding throughout the client lifecycle.
• Identify at-risk clients and proactively resolve conflicts to ensure sustained success and satisfaction.

Operational Excellence

• Lead the configuration and successful delivery of software solutions tailored to specific customer objectives.
• Act as the "Voice of the Customer," escalating bugs and feature requests to Product teams to drive continuous software enhancement.
• Promote deep product adoption by educating users on new features and service offerings.

Strategic Growth & Analysis

• Analyze KPIs and growth trends to provide actionable recommendations for both the client and internal teams.
• Partner with Sales and Marketing to execute strategic campaigns that drive account expansion and optimize product usage.
• Clearly communicate the commercial impact of initiatives to internal and external stakeholders.

And here’s what we need from the person who fills this role:

How We Measure Your Success (The Scorecard):

• Net Revenue Retention (NRR): Driving account health and identifying expansion opportunities to exceed growth goals.
• Product Adoption Rate: Ensuring active engagement with core modules and successful rollout of new features.
• Customer Sentiment (NPS/CSAT): Maintaining high satisfaction levels and closing the loop on detractor feedback.
• Time-to-Value (TTV): Radical reduction in the time it takes for a new user to achieve their first measurable outcome after onboarding.

We’re looking for someone who:

• Has 5+ years of experience in sales, account management, or project management
• Holds a Bachelor’s degree in business, marketing, communications, or a related field
• Is an excellent multitasker with a keen attention to detail
• Has a proven track record of delivering on quota and obtaining positive reviews
• Works effectively with cross-functional teams and leadership at all levels, both internally and externally
• Has a excellent verbal, written, and presentation skills
• Possesses strong organizational and multi-tasking abilities
• Has a history of exceeding growth goals
• Is self-motivated, goal-oriented, and has a positive attitude
• Have experience in the PropTech or SaaS industry
• Have completed a reputable sales or account management training program
• Have experience working with CRM software and tracking key account metrics

The successful candidate can look forward to:

• Working closely with a leadership team that values innovation and customer success
• Playing a key role in a rapidly growing SaaS company with a strong foothold in North America
• Gaining access to our network of top industry professionals

A little bit about us:

We provide modern SaaS Property Management Solutions that help Property Management Companies (PMCs) grow their business and add value to their assets. Our technology enables PMCs to manage their properties, improve operational efficiency, and increase productivity and revenue. From lead to lease, throughout tenancy, and all backend operations, Property Vista is transforming the property management industry.

We are one of the fastest-growing SaaS companies in Canada & the US, leveraging new technology to drive digital transformation in the Property Management industry.