Strategic Customer Success Manager (Remote)

Quest Software Canada Inc; Toronto; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Flexible work options

Health & retirement benefits

Job summary

Quest Software Canada Inc. is seeking a Strategic Customer Success Manager for a remote role based in Toronto, Canada. You will manage strategic accounts, drive adoption of Quest solutions, and partner with Account Management to surface opportunities while ensuring renewal and long-term value realization.

The role emphasizes retention, cross-sell, and delivering measurable value through adoption campaigns and Executive Business Reviews with key stakeholders.

Qualifications

• 5+ years in a customer success role focused on adoption and value realization.
• Experience translating business requirements into value-driven solutions.
• Ability to manage executive relationships (VP/CxO) and drive renewals.
• Strong CS best-practices knowledge with enablement programs.
• Excellent organization, milestone tracking, and escalation management.

Responsibilities

• Owns strategic relationships with global or large-scale accounts and conducts executive-level roadmap discussions.
• Develops value messaging aligned to customer stakeholders and adoption milestones.
• Mentors Enterprise CSMs and delivers premium customer experiences.
• Identifies solutions to improve CS efficiency and achieve KPIs.
• Maintains Success Plans and coordinates with cross-functional teams for renewals and upsell.

Skills

Executive relationship management

Strategic account planning

Value-driven storytelling

Cross-functional collaboration

Communication & presentation

Tools

Salesforce

Gainsight

Totango

Job description

Quest Software Canada Inc. is seeking a Strategic Customer Success Manager for a remote role based in Toronto, Canada. You will manage strategic accounts, drive adoption of Quest solutions, and partner with Account Management to surface opportunities while ensuring renewal and long-term value realization.

The role emphasizes retention, cross-sell, and delivering measurable value through adoption campaigns and Executive Business Reviews with key stakeholders.