Strategic Customer Success Manager

Fresche Solutions Inc; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading technology services company based in Montreal is seeking a Customer Success Manager to enhance client relationships and drive customer satisfaction. This role requires strong communication skills, a solid understanding of customer success processes, and at least 5 years of experience in the field. The successful candidate will manage customer activities, establish trust, and ensure positive experiences. Join a team committed to excellence and innovation in a fast-paced environment.

Qualifications

• 5+ years of related experience in customer success or a similar field.
• Strong knowledge of customer success processes and business principles.
• Experience leading executive-level discussions and QBRs.

Responsibilities

• Manage customer-related activities and relationships.
• Ensure client satisfaction and smooth progress.
• Develop client offerings based on needs and strategic goals.

Skills

Building trust with clients

Excellent communication skills

Customer empathy

Problem-solving skills

Adaptability

Education

Bachelor’s degree in Business, Communications, or related field

Tools

MS Office products (Excel, Word, Outlook, PowerPoint)

Sales software applications and CRMs

ITSM ticketing systems (Jira, ServiceNow)

Job description

A leading technology services company based in Montreal is seeking a Customer Success Manager to enhance client relationships and drive customer satisfaction. This role requires strong communication skills, a solid understanding of customer success processes, and at least 5 years of experience in the field. The successful candidate will manage customer activities, establish trust, and ensure positive experiences. Join a team committed to excellence and innovation in a fast-paced environment.