Strategic CSM, HR Tech - Renewals & Growth

Flexspring, Inc.; Montreal; Remote; CAD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Work from home

4 weeks vacation

Health benefits

Team events

Cutting-edge tech

Competitive salary

Zusammenfassung

Flexspring is seeking an Account Manager to serve as a trusted partner after implementation, owning renewals, expansions, and long-term partnerships. You will work across HR, IT, and Finance leaders to drive value from our HR data integrations.

This role sits at the intersection of customer success, business growth, and integration expertise. You will develop strategic plans, advocate for customers, and collaborate with Product, Sales, and Delivery teams to translate outcomes into measurable ROI.

Qualifikationen

• 3+ years in customer success or SaaS account management.
• Proven renewal and account expansion track record.
• Experience building executive-level relationships.
• Solid understanding of HR systems and data integrations.
• Hands-on with CRM platforms such as Salesforce.
• Strong negotiation, presentation and stakeholder management skills.
• Data-driven mindset to articulate business outcomes and ROI.

Aufgaben

• Own end-to-end renewal process for your accounts, managing risk and retention.
• Identify upsell and expansion opportunities by aligning needs with additional integrations.
• Build strategic account plans linking objectives to the integration roadmap.
• Develop customer advocates and secure references through success stories.
• Post-sale main point of contact with HR, IT, and Finance leaders.
• Measure and communicate business impact and ROI of integrations.
• Collaborate with Product, Sales and Delivery to share customer insights.

Kenntnisse

Renewals management

Executive relationship building

SaaS customer success

HR data integrations

CRM (Salesforce)

Negotiation

ROI articulation

Stakeholder management

Tools

Salesforce CRM

Jobbeschreibung

Flexspring is seeking an Account Manager to serve as a trusted partner after implementation, owning renewals, expansions, and long-term partnerships. You will work across HR, IT, and Finance leaders to drive value from our HR data integrations.

This role sits at the intersection of customer success, business growth, and integration expertise. You will develop strategic plans, advocate for customers, and collaborate with Product, Sales, and Delivery teams to translate outcomes into measurable ROI.