Strategic SaaS Account Manager: Growth & Renewals

Triwill Group

Toronto

Hybrid

CAD 105,000 - 127,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible work arrangements

Company equity

ESPP

Retirement plan

Paid vacation time

Holidays and sick leave

Wellness days

Parental leave

Job summary

PagerDuty seeks an Account Manager to oversee a portfolio of existing SaaS customers, driving adoption, renewals, and strategic expansion. You will collaborate with Legal, Sales Operations, and Renewals teams to negotiate renewals and optimize contracts while using health metrics to mitigate risks.

The role blends customer success with sales, requiring strong business acumen and data-driven decision making.

Qualifications

7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
Bachelor’s degree or equivalent experience.

Responsibilities

Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.