Enterprise CSM — Growth & Renewal Strategist

Freepik; Toronto; On-site; CAD 116,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary + performance-based incentives

Equity participation

Professional development opportunities

Private health insurance

23 vacation days

Day off on your birthday

Flexible schedule

Continuous learning opportunities

Job summary

A creative technology company in Toronto is seeking a Customer Success Manager to drive adoption and retention among enterprise clients. This role requires proven experience in account management, excellent analytical skills, and the ability to build customer success operations from the ground up. The ideal candidate will thrive in a dynamic environment and contribute to measurable customer outcomes. The position offers a competitive salary and a supportive work culture that promotes continuous improvement.

Qualifications

• Proven success in managing enterprise-level customer success or account management.
• Track record of driving measurable customer outcomes and retention.
• Experience in building customer success operations from scratch.

Responsibilities

• Drive adoption and maximize ROI for clients.
• Influence product roadmaps based on customer insights.
• Collaborate with cross-functional teams to identify growth opportunities.

Skills

Enterprise account management

Customer outcomes

Analytical skills

CRM proficiency

Adaptability

Tools

Salesforce

Analytics tools

Job description

A creative technology company in Toronto is seeking a Customer Success Manager to drive adoption and retention among enterprise clients. This role requires proven experience in account management, excellent analytical skills, and the ability to build customer success operations from the ground up. The ideal candidate will thrive in a dynamic environment and contribute to measurable customer outcomes. The position offers a competitive salary and a supportive work culture that promotes continuous improvement.