Strategic Account Manager: Growth & Retention

Aptean; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

Aptean is seeking an Account Manager on the Exenta team to support existing customer accounts and drive retention and growth. You will be the primary contact, understand goals, coordinate with internal teams, and monitor account health to identify opportunities.

This role emphasizes a customer-focused approach, strong communication, organization, and collaboration. Aptean offers competitive pay and benefits in a fast-paced, casual environment with opportunities for career development.

Qualifications

• Strong customer communication and relationship-building skills.
• Ability to coordinate timely responses to customer needs.
• Strong organization, follow-through and cross-functional collaboration skills.

Responsibilities

• Manage existing customer account relationships and serve as a primary point of contact.
• Understand customer goals, business needs and account priorities through regular communication.
• Coordinate with internal teams to address customer questions, issues and service needs.
• Monitor account health and identify opportunities to support retention and account growth.
• Maintain accurate account plans, customer interactions and follow-up actions.

Skills

Customer communication

Relationship building

Cross-functional collaboration

Account coordination

Job description

Aptean is seeking an Account Manager on the Exenta team to support existing customer accounts and drive retention and growth. You will be the primary contact, understand goals, coordinate with internal teams, and monitor account health to identify opportunities.

This role emphasizes a customer-focused approach, strong communication, organization, and collaboration. Aptean offers competitive pay and benefits in a fast-paced, casual environment with opportunities for career development.