Account Manager

Teleskope; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

A leading provider of Employee Community Software is seeking an Account Manager to manage and grow client relationships. The role includes responsibilities in client satisfaction, retention, and supporting expansion opportunities. Ideal candidates should have prior experience in account management within a SaaS or services context, strong communication skills, and the ability to manage multiple accounts. This position offers a monthly retainer plus commission related to revenue growth. Located in Toronto, Ontario.

Qualifications

• Prior experience in account management or customer success in a SaaS or services-based environment.
• Strong communication and relationship management skills.
• Ability to manage multiple accounts effectively.

Responsibilities

• Act as primary contact for assigned client accounts.
• Identify opportunities for introducing new products to existing clients.
• Support contract renewal process and manage churn risks.
• Facilitate post-sale handoffs and support client onboarding.
• Monitor account health indicators and provide performance reports.
• Coordinate with internal teams to facilitate post-sale handoffs and onboarding.
• Support client onboarding and adoption to drive long-term value realization.
• Monitor account health indicators and usage metrics; provide periodic performance updates to stakeholders.

Skills

Account management

Customer success

Relationship management

Communication

Cross-functional collaboration

Job description

Teleskope is a leading provider of Employee Community Software, trusted by Fortune 500 companies across over 14 industries, including consulting, retail, banking, healthcare, and IT. Our intuitive platform supports various employee community initiatives such as mentoring, learning and development, volunteering groups, and internal communications. Teleskope’s innovative solutions help organizations foster meaningful employee engagement, build connections, and cultivate a sense of community within workplaces. Our comprehensive suite of products empowers employers to create thriving and inclusive environments for their workforce.

Role Description

We are seeking a Account Manager to manage and grow relationships with existing clients. This role focuses on client satisfaction, retention, and identifying qualified expansion opportunities through proactive account oversight and close coordination with internal teams. Compensation includes a monthly retainer plus commissions tied to qualifying expansion revenue.

Responsibilities

Client Relationship Management

• Act as the primary point of contact for assigned client accounts.
• Conduct regular check-ins to support client satisfaction, address issues, and promote long-term relationship health.

Expansion Support

• Identify and support opportunities to introduce new products, modules, feature tiers, or services to existing clients.
• Assist with the sales process for qualifying upgrades in alignment with applicable expansion definitions.

Retention and Renewals

• Proactively support the contract renewal process by identifying potential churn risks.
• Escalate issues as appropriate and assist with commercially reasonable “save” strategies to help maintain recurring revenue.

Onboarding and Adoption

• Coordinate with internal teams to facilitate post-sale handoffs.
• Support client onboarding and encourage adoption of purchased products or services to drive long-term value realization.

Performance Tracking and Reporting

• Monitor account health indicators and usage metrics, where available.
• Provide clients and/or internal stakeholders with periodic performance updates or reports to support informed account management decisions.

Qualifications

• Prior experience in account management, customer success, or a similar client-facing role for SaaS, subscription-based, or services-based environments
• Strong communication and relationship management skills
• Ability to manage multiple accounts and collaborate cross-functionally