Account Executive

Aptean; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

Aptean is seeking an Account Manager on the Exenta team to support existing customer accounts and drive retention and growth. You will be the primary contact, understand goals, coordinate with internal teams, and monitor account health to identify opportunities.

This role emphasizes a customer-focused approach, strong communication, organization, and collaboration. Aptean offers competitive pay and benefits in a fast-paced, casual environment with opportunities for career development.

Qualifications

• Strong customer communication and relationship-building skills.
• Ability to coordinate timely responses to customer needs.
• Strong organization, follow-through and cross-functional collaboration skills.

Responsibilities

• Manage existing customer account relationships and serve as a primary point of contact.
• Understand customer goals, business needs and account priorities through regular communication.
• Coordinate with internal teams to address customer questions, issues and service needs.
• Monitor account health and identify opportunities to support retention and account growth.
• Maintain accurate account plans, customer interactions and follow-up actions.

Skills

Customer communication

Relationship building

Cross-functional collaboration

Account coordination

Job description

Overview

About the role

As an Account Manager on the Exenta team, you support the team's existing customer accounts. The role focuses on maintaining customer relationships and supporting customer retention and account growth.

Key Responsibilities

• Manage existing customer account relationships and serve as a primary point of contact
• Understand customer goals, business needs and account priorities through regular communication
• Coordinate with internal teams to address customer questions, issues and service needs
• Monitor account health and identify opportunities to support retention and account growth
• Maintain accurate account plans, customer interactions and follow-up actions

About you

You take a customer-focused approach to understanding account needs.

Qualifications

• Strong customer communication and relationship-building skills
• Ability to coordinate timely responses to customer needs
• Strong organization, follow-through and cross-functional collaboration skills

To be ahead of the pack, you might have:

• Experience in account management, customer success, sales or a related customer-facing role
• Knowledge of customer relationship management and account management practices

What's in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean's purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean's compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.