Store Team Lead: Customer Service & Merchandising

Shoppers Drug Mart; Newmarket; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading retail pharmacy in Newmarket is looking for an individual to manage customer service functions, including overseeing cashiers and merchandising. The role demands strong problem-solving skills, independent thinking, and an emphasis on customer satisfaction. Applicants will benefit from a competitive pay, flexible schedules, and the chance to work in a community-focused environment. This position ensures adherence to store policies and loss prevention standards. Join to contribute positively to customer experiences.

Benefits

Purchase discount program

Flexible and varied schedules

Competitive pay

Online learning through Academy

Qualifications

• Strong problem-solving skills to ensure customer satisfaction is maintained.
• Ability to think independently while organizing store operations.

Responsibilities

• Manage customer service functions including cash and cashiers.
• Train cashiers and merchandisers in their job functions.
• Ensure compliance with loss prevention standards and policies.
• Promote customer satisfaction by resolving issues as per guidelines.
• Maintain store image and housekeeping standards.

Skills

Planning, Judgement and Decision Making

Independent thinking

Problem solving

Computer literate

Organized

Efficient time management skills

Knowledge of products and supplies

Job description

A leading retail pharmacy in Newmarket is looking for an individual to manage customer service functions, including overseeing cashiers and merchandising. The role demands strong problem-solving skills, independent thinking, and an emphasis on customer satisfaction. Applicants will benefit from a competitive pay, flexible schedules, and the chance to work in a community-focused environment. This position ensures adherence to store policies and loss prevention standards. Join to contribute positively to customer experiences.