Store Team Lead — Customer Care & Merchandising

Loblaw; Toronto; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online Academy training

Job summary

Shoppers Drug Mart in Canada is seeking an Associate to help manage customer service, cash handling and merchandising across the store.

The role emphasizes customer care, staff training, compliance with policies, and participation in loss prevention. You will work with local ownership while benefiting from national brand support, competitive pay, flexible schedules and ongoing online training through Academy.

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Responsibilities

• Manage customer service functions including cash, cashiers and merchandising
• Trains cashiers/merchandisers and provides guidance
• Ensure compliance with store policies and procedures
• Handle loss prevention standards and cash office activities
• Respond to customer inquiries and resolve issues
• Maintain shelves and displays per guidance
• Maintain housekeeping and store image standards
• Perform clerical and banking duties if required
• Cashier duties when necessary

Skills

Planning, Judgement and Decision Make

Independent thinking

Problem solving

Job description

Shoppers Drug Mart in Canada is seeking an Associate to help manage customer service, cash handling and merchandising across the store.

The role emphasizes customer care, staff training, compliance with policies, and participation in loss prevention. You will work with local ownership while benefiting from national brand support, competitive pay, flexible schedules and ongoing online training through Academy.