Front Store Leader: Customer Service & Merchandising

Shoppers Drug Mart Inc.; Southwestern Ontario; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Flexible schedules

Job summary

Shoppers Drug Mart Inc. is seeking a store associate to manage customer service functions, including cash, cashiers and merchandising within a locally owned store.

You will train cashiers and merchandisers, ensure policy compliance, and uphold loss prevention standards while delivering friendly, knowledgeable service to customers and patients. The role supports associate-owners with flexible schedules, purchase discounts and ongoing online learning through Academy, reflecting the national brand

Qualifications

• Planning, judgement and decision making abilities.
• Independent thinking regarding store organization.
• Problem solving to ensure customer satisfaction.

Responsibilities

• Manage cashier and merchandising staff and ensure policy compliance.
• Train cashiers and merchandisers in job functions.
• Provide on-going guidance and instruction.
• Handle loss prevention standards and cash office tasks.
• Assist with customer service, refunds and inquiries.
• Ensure shelves are clean and displays set up as directed.

Skills

Planning, Judgement and Decision-Mak

Independent thinking

Problem solving

Job description

Shoppers Drug Mart Inc. is seeking a store associate to manage customer service functions, including cash, cashiers and merchandising within a locally owned store.

You will train cashiers and merchandisers, ensure policy compliance, and uphold loss prevention standards while delivering friendly, knowledgeable service to customers and patients. The role supports associate-owners with flexible schedules, purchase discounts and ongoing online learning through Academy, reflecting the national brand