Front Store Supervisor – Customer Experience Leader

Shoppers Drug Mart Inc.; Sechelt; On-site; CAD 26,000 - 29,000; Full time

Job summary

Shoppers Drug Mart Inc. is hiring to manage customer service, cashier operations and merchandising in a locally owned store. You will train cashiers, enforce policies, assist with loss prevention, and ensure excellent service while maintaining store image and product displays.

Role involves handling inquiries, refunds, exchanges and potential clerical duties. Enjoy flexible schedules and the support of a national brand with a local ownership structure.

Qualifications

• Planning, judgement and decision making required to organize store tasks.
• Independent thinking related to store operations and merchandising.
• Problem solving essential to ensure customer satisfaction.

Responsibilities

• Manage cashier, merchandising, and customer service functions in the store.
• Ensure staff comply with store policies and operating procedures.
• Train cashiers and merchandisers; provide ongoing guidance and instruction.
• Oversee loss prevention standards and cash office processes.
• Answer inquiries, handle refunds/exchanges, and promote surveys.
• Maintain shelves, product displays, housekeeping and store image.
• Perform clerical and banking duties as needed and assist at the register.

Skills

Planning & judgement

Independent thinking

Problem solving

Job description

Shoppers Drug Mart Inc. is hiring to manage customer service, cashier operations and merchandising in a locally owned store. You will train cashiers, enforce policies, assist with loss prevention, and ensure excellent service while maintaining store image and product displays.

Role involves handling inquiries, refunds, exchanges and potential clerical duties. Enjoy flexible schedules and the support of a national brand with a local ownership structure.