Customer-Centric Store Supervisor (Cash & Merch)

Shoppers Drug Mart Inc.; Ottawa; Hybrid; CAD 38,000 - 43,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. is hiring at a local store to deliver health, beauty and convenience services with the customer at the center.

The role covers managing customer service functions including cash, cashiers and merchandising, while upholding store policies and safety standards. You will supervise cashier/merchandising staff, train team members, handle loss prevention, assist customers with product location, refunds and exchanges, and keep shelves clean and displays updated.

Qualifications

• Planning, judgement and decision making are essential.
• Independent thinking in store organization is required.
• Strong problem solving to ensure customer satisfaction.

Responsibilities

• Manage cashier/merchandising functions and staff conformity to store policies.
• Train cashiers/merchandisers and provide ongoing guidance.
• Maintain loss prevention standards and cash office duties.
• Assist customers with product location, refunds and exchanges.
• Keep shelves clean, displays set up and rotated as directed.
• Perform clerical and banking duties as needed.

Skills

Planning & decision making

Independent thinking

Problem solving

Computer literate

Organized

Time management

Knowledge of products and supplies

Job description

Shoppers Drug Mart Inc. is hiring at a local store to deliver health, beauty and convenience services with the customer at the center.

The role covers managing customer service functions including cash, cashiers and merchandising, while upholding store policies and safety standards. You will supervise cashier/merchandising staff, train team members, handle loss prevention, assist customers with product location, refunds and exchanges, and keep shelves clean and displays updated.