Store Experience Lead — Client Service & Events

Sephora USA, Inc; Northwestern Ontario; On-site; CAD 31,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning and development

Job summary

Sephora Canada in Thunder Bay is seeking a Stage Experience Lead – Full Time to oversee all sales floor departments within a single Sephora location. This role can cover Beauty, Skincare, Fragrance & Haircare, or combinations, ensuring the selling model and exceptional client service align to store objectives.

You will coach and develop the team, drive in-store events, and monitor performance to maximize results. A strong track record in a similar role and excellent communication are essential.

Qualifications

• One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Excellent verbal and written communications skills with the ability to influence partners at all levels clearly.
• Proven ability to build teams by attracting and developing store leaders who train cast to drive sales and client service.

Responsibilities

• Client Experience: ensure the on-stage cast execute Sephora’s selling model and respond to client feedback.
• Embracing Innovation: train staff in Client Interactive Technology.
• Event Management: support in-store events to meet store goals and client needs.
• Performance Assessment & Development: coach performance, provide timely feedback, and conduct regular check-ins.
• Entrepreneurial Spirit: understand store sales and opportunities to grow the business.

Job description

Sephora Canada in Thunder Bay is seeking a Stage Experience Lead – Full Time to oversee all sales floor departments within a single Sephora location. This role can cover Beauty, Skincare, Fragrance & Haircare, or combinations, ensuring the selling model and exceptional client service align to store objectives.

You will coach and develop the team, drive in-store events, and monitor performance to maximize results. A strong track record in a similar role and excellent communication are essential.