Store Services Lead - Beauty Sales & Merchandising

Sephora USA, Inc; Rosemère; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning and development initiatives

Job summary

Sephora Canada is seeking a Services Lead to support all departments on the sales floor at the QC-Place Rosemere location. You will ensure the Sephora selling model and outstanding client service drive store performance, while coordinating merchandising, staffing, and on-duty leadership duties.

The role requires 1–3 years in a similar volume store, with strong client service, time management, and team-influence skills to elevate performance and customer experience.

Qualifications

• 1-3 years’ experience in a similar role at a comparable volume store.
• Ability to influence peers and provide constructive feedback.
• Strong client service skills and a customer-first mindset.
• Effective time management and problem-solving abilities.

Responsibilities

• Support all departments on the sales floor and ensure Sephora’s selling model is followed.
• Oversee visual merchandising to keep floor visuals at company standards and run animations/updates.
• Engage with clients on-stage and act as Manager on Duty when needed.
• Adjust staffing and zone on stage to meet client needs and drive store performance.

Skills

Sales Experience

Visual Merchandising

Client Service

Entrepreneurial Spirit

Talent Champion

Employee Engagement

Job description

Sephora Canada is seeking a Services Lead to support all departments on the sales floor at the QC-Place Rosemere location. You will ensure the Sephora selling model and outstanding client service drive store performance, while coordinating merchandising, staffing, and on-duty leadership duties.

The role requires 1–3 years in a similar volume store, with strong client service, time management, and team-influence skills to elevate performance and customer experience.