Store Services Lead - Client Experience & Sales

Inside Lvmh; Quebec; Hybrid; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus

Competitive benefits

Learning & development

Job summary

Sephora Canada in Rosemere is seeking a Services Lead to support all departments on the sales floor. You will ensure the team delivers Sephora’s selling model and outstanding client service while driving store objectives across skincare, fragrance, and cosmetics.

You will regularly act as Manager on Duty, engage with clients on-stage, and align staffing with sales opportunities. A 1–3 year background in a similar role is preferred, with strong communication and time-management skills.

Qualifications

• 1–3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Strong client service skills.
• Demonstrated effective time management and problem-solving skills.

Responsibilities

• Ensure Beauty Advisors properly execute Sephora’s selling model.
• Support Operations by maintaining merchandising standards and visuals on the sales floor.
• Regularly act as the Manager on Duty and engage with clients on-stage.
• Demonstrate entrepreneurial spirit by understanding sales performance and adjusting staffing to meet client needs.
• Participate in interviewing process for World team.
• Demonstrate Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

Skills

Sales Experience

Visual Merchandising

Client Service

Time Management

Problem Solving

Team Collaboration

Job description

Sephora Canada in Rosemere is seeking a Services Lead to support all departments on the sales floor. You will ensure the team delivers Sephora’s selling model and outstanding client service while driving store objectives across skincare, fragrance, and cosmetics.

You will regularly act as Manager on Duty, engage with clients on-stage, and align staffing with sales opportunities. A 1–3 year background in a similar role is preferred, with strong communication and time-management skills.