Store Services Lead: Elevate Sales & Guest Experience

Inside Lvmh; Markham; Hybrid; CAD 31,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Competitive benefits program

Learning and development initiatives

Job summary

Sephora Canada in Markham, ON is seeking a Services Lead to support all departments on the sales floor of ON-Markville (0584) location. You will ensure the sales team delivers Sephora’s selling model and outstanding client service to meet store objectives.

Responsibilities include coaching in sales, visual merchandising, acting as Manager on Duty, adjusting staffing to meet client needs, participating in interviews for World team, and upholding Sephora values such as Passion for Client Service,

Qualifications

• 1–3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Strong client service skills.
• Effective time management and problem-solving skills.

Responsibilities

• Lead sales floor operations and ensure Sephora’s selling model is executed.
• Support Visual Merchandising and ensure floor visuals meet company standards.
• Act as Manager on Duty to engage with clients and cast on-stage.
• Assess store business opportunities and adjust staffing to meet client needs.
• Participate in interviewing processes for World team as needed.
• Uphold Sephora values: Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, Initiative.

Skills

Sales experience

Visual merchandising

Client focus

Entrepreneurial spirit

Talent champion

Employee engagement

Job description

Sephora Canada in Markham, ON is seeking a Services Lead to support all departments on the sales floor of ON-Markville (0584) location. You will ensure the sales team delivers Sephora’s selling model and outstanding client service to meet store objectives.

Responsibilities include coaching in sales, visual merchandising, acting as Manager on Duty, adjusting staffing to meet client needs, participating in interviews for World team, and upholding Sephora values such as Passion for Client Service,