Store Manager

CannaPlus; Remote; CAD 95,000 - 120,000; Full time

Job summary

A benefits administration company in Victoria is seeking a Customer Service Advisor to strengthen customer relations. The role involves answering inquiries, resolving issues, and providing product assistance. Candidates should possess strong communication and problem-solving skills, as well as a deep understanding of customer needs. This is a full-time position with a competitive salary range of $95,000 to $120,000 annually, focusing on benefits for high turnover industries.

Benefits

Comprehensive benefits options

Retirement plans

Employee retention strategies

Qualifications

• Clear and effective communication, both verbal and written.
• Ability to quickly identify issues and find effective solutions.
• Understanding and addressing the needs of customers.

Responsibilities

• Responding to customer questions via various channels.
• Addressing and resolving customer complaints.
• Gathering and recording customer feedback.

Skills

Communication Skills

Problem‑Solving Skills

Patience and Empathy

Organizational Skills

Technical Proficiency

Adaptability

Attention to Detail

Sales Techniques

Job description

Remote $95000 - $120000 per year Benefits In A Card

Posted 9 days ago

Job Description

Full time Permanent

Customer service advisors play a crucial role in maintaining the relationship between customers and companies. They are the frontline representatives tasked with resolving customer issues, answering queries, and providing product or service information. Working within the customer service or support team, a customer service advisor ensures customer satisfaction by delivering precise and timely assistance.

Responsibilities

• Answering Inquiries: Responding to customer questions via phone, email, chat, or social media. This involves providing information about products, services, policies, and processes.
• Resolving Issues: Addressing and resolving customer complaints and concerns. This requires effective problem‑solving skills and the ability to guide customers toward positive outcomes.
• Customer Feedback: Gathering and recording customer feedback to help identify areas for improvement. This information is vital for companies to enhance their products and services.
• Product Assistance: Offering technical support or product usage instructions to help customers resolve issues on their own.
• Account Management: Assisting customers with setting up and managing their accounts, including troubleshooting issues related to login, billing, and service activation.
• Documentation: Keeping detailed records of customer interactions, transactions, and complaints. Accurate documentation helps in tracking customer interactions and streamlining processes.
• Cross‑Selling and Up‑Selling: Identifying opportunities to offer additional products or services that may benefit the customer, thus driving sales and increasing customer lifetime value.
• Team Collaboration: Working closely with other departments, such as sales, marketing, and product development, to ensure that customer feedback is incorporated into the business’s strategies.
• Training and Development: Continuously updating their knowledge about new products, services, and company policies to provide the best possible service to customers.

Required Skills

• Communication Skills: Clear and effective communication, both verbal and written, is essential to convey information accurately and build a rapport with customers.
• Problem‑Solving Skills: The ability to quickly identify issues and find effective solutions is crucial for resolving customer complaints and concerns.
• Patience and Empathy: Understanding and addressing the needs and emotions of customers is important for providing satisfactory service and maintaining positive relationships.
• Organizational Skills: Efficiently managing time and keeping accurate records are vital for handling multiple customer interactions and ensuring follow‑ups.
• Technical Proficiency: Familiarity with customer service software, CRM systems, and other relevant tools is necessary to process inquiries and track customer data.
• Adaptability: The ability to adapt to changing procedures, new products, and different customer scenarios is important for ongoing success in the role.
• Attention to Detail: Ensuring that all communications are accurate and that customer records are properly maintained helps in providing consistent and reliable service.
• Sales Techniques: Basic sales knowledge, such as cross‑selling and up‑selling, can be beneficial for promoting additional products or services to customers.

Company Details

At Benefits in a Card (BIC), we focus on the endgame. We’ll cut right to the chase: it’s all about the bottom line. And BIC is the business of helping boost yours with benefit options that finally make sense for your specific high turnover industry.

We know that populations like yours have been undeserved in the benefits arena, and we’re here to change that. We’ll help you keep more of your hard‑working employees—and your hard‑earned money—in the process. With 26 years in weekly payroll administration providing best‑in‑class benefit options, we deliver a retention strategy that works. Our plans were built with the goal of recruitment and retention of your best employees—with every aspect of our service designed to support this goal.