Store Leader: Customer Experience & Ops Coach

Canadian Tire Corporation; Rimouski; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Benefits & retirement

Performance incentives

Well-being perks

Career growth & discounts

Job summary

L'Équipeur in Canada’s retail network seeks an experienced Customer Service and Operations leader to coach and develop store teams, drive service standards, and grow omni-channel sales. You will manage pricing, promotions, inventory, and scheduling while promoting a positive, inclusive work environment and strong customer experience.

Responsibilities include enforcing store standards, supporting loyalty programs, and leading recruiting and development initiatives to ensure high performance and

Qualifications

• 3-5 years retail experience.
• Excellent communication and organizational skills.
• High energy, enthusiasm and drive to succeed.
• Basic computer skills.

Responsibilities

• Provide leadership to the team, coach, and ensure service standards are met.
• Enforce service standards and omni‑channel in-store/eCommerce fulfillment.
• Support loyalty and credit card programs to drive customer acquisition.
• Follow visual, pricing, and promotional standards; manage weekly price changes.
• Deliver shrink targets via team education, LP/audit compliance, and inventory control.
• Oversee annual inventories and store scheduling for sales and support staff.
• Provide continuous feedback, coaching, and development plans for management.
• Lead recruiting and hiring strategies; create succession plans through training.
• Act as brand ambassador, promote culture, and maintain a positive work environment.

Skills

Coaching

Mentoring

Team leadership

Communication

Organizational skills

Retail experience

Basic computer skills

Tools

Basic computer skills

Job description

L'Équipeur in Canada’s retail network seeks an experienced Customer Service and Operations leader to coach and develop store teams, drive service standards, and grow omni-channel sales. You will manage pricing, promotions, inventory, and scheduling while promoting a positive, inclusive work environment and strong customer experience.

Responsibilities include enforcing store standards, supporting loyalty programs, and leading recruiting and development initiatives to ensure high performance and