Retail Operations Lead: Sales, Merch & Team Coaching

Staples Canada; Kirkland; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada in Montreal is seeking a Retail Operations Supervisor to drive sales and operational excellence across the store. You will lead by example, coach associates in selling techniques, and ensure brand standards and visual merchandising are consistently met.

You will oversee inventory, backroom tasks, weekly cash office reporting, and act as a keyholder on duty, supporting programs and training while promoting a high-performance, customer-focused culture.

Qualifications

• 3+ years of prior customer service experience in retail.
• 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Responsibilities

• Customer engagement and coaching of selling model behaviors to drive a seamless customer experience.
• Oversee inventory and merchandising standards; provide stock level and sales trend reports.
• Support training, development and coaching to foster a high-performance sales culture.
• Facilitate clear, timely communications; lead meetings and address issues promptly.

Skills

Customer service

Supervisory

Retail operations

Visual merchandising

Job description

Staples Canada in Montreal is seeking a Retail Operations Supervisor to drive sales and operational excellence across the store. You will lead by example, coach associates in selling techniques, and ensure brand standards and visual merchandising are consistently met.

You will oversee inventory, backroom tasks, weekly cash office reporting, and act as a keyholder on duty, supporting programs and training while promoting a high-performance, customer-focused culture.