Store Experience Leader — Drive Service & Team Growth

Sportchek; Quebec; Hybrid; CAD 35,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Product discounts

Career growth opportunities

Job summary

L’Équipeur is seeking a Customer Experience Manager to lead a high-performing team across our L’Équipeur stores. You will drive exceptional customer experiences, coach staff, and oversee loyalty programs while partnering with store leadership to optimize operations and deliver on our brand purpose to make life in Canada better.

You will analyze customer feedback, collaborate with other departments, handle escalations, and foster a culture of recognition and continuous improvement on the sales

Qualifications

• Strong leadership to guide and inspire a diverse team.
• Excellent communication with team, customers and stakeholders.
• Strong problem-solving and decision-making abilities.
• Customer-centric mindset with ability to coach and develop staff.

Responsibilities

• Partner with SGM to hire and build a strong and diverse team.
• Assist in scheduling and workload planning for efficient operations.
• Take ownership of loyalty programs and coach team members on these programs.
• Run the Manager on Duty program to enhance the customer experience on the sales floor.
• Create a positive culture where associates are recognized for exceptional service.
• Lead from the floor and actively develop team members.
• Ensure consistent delivery of outstanding customer experiences aligned with the brand mission and values.
• Identify areas for improvement in customer experience and implement strategies.
• Analyze customer feedback and implement improvements based on insights.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Customer-centric

Mentoring

Results-oriented

Adaptability

Collaboration

Decision-making

Job description

L’Équipeur is seeking a Customer Experience Manager to lead a high-performing team across our L’Équipeur stores. You will drive exceptional customer experiences, coach staff, and oversee loyalty programs while partnering with store leadership to optimize operations and deliver on our brand purpose to make life in Canada better.

You will analyze customer feedback, collaborate with other departments, handle escalations, and foster a culture of recognition and continuous improvement on the sales