Store Leader & Customer Experience Champion

Kibbi; Rimouski; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Product discounts

Career growth opportunities

Job summary

L'Équipeur in Canada is seeking a Store Leader to coach and develop teams, drive customer service and store standards, and deliver omni-channel experiences. You will oversee weekly scheduling, pricing, and promotions while ensuring inventory accuracy and loss prevention.

Join a dynamic team focused on customer excellence, training, and career growth, with a commitment to an inclusive, high-energy work environment. This role is based in-store across Canada.

Qualifications

• 3–5 years retail experience required.
• Proven ability to coach, mentor and develop department and store teams.
• Excellent communication and organizational skills.
• Basic computer skills required.
• High energy, enthusiasm, and drive to succeed.

Responsibilities

• Provide leadership to the team, coach and follow up to ensure service standards are delivered.
• Enforce delivery of operating model customer service standards.
• Deliver an exceptional omni-channel experience including in-store eCommerce and fulfillment of orders within service levels.
• Support customer acquisition through loyalty and credit card programs.
• Establish and monitor weekly scheduling, pricing, promotions and department POP to ensure accurate pricing and execution.
• Lead training and development plans, conduct annual appraisals, and improve performance gaps.

Skills

Team Leadership

Coaching

Communication

Customer Service

Inventory Control

Job description

L'Équipeur in Canada is seeking a Store Leader to coach and develop teams, drive customer service and store standards, and deliver omni-channel experiences. You will oversee weekly scheduling, pricing, and promotions while ensuring inventory accuracy and loss prevention.

Join a dynamic team focused on customer excellence, training, and career growth, with a commitment to an inclusive, high-energy work environment. This role is based in-store across Canada.