Store Experience Leader: Elevate Customer Care & Team Growth

Canadian Tire Corporation; Quebec; On-site; CAD 35,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement programs

Performance incentives

Product discounts

Career growth opportunities

Job summary

L’Équipeur, part of the Canadian Tire family, seeks a Customer Experience Manager to lead store leadership and deliver exceptional customer experiences. You will develop a strong team, optimize operations, and analyze feedback to drive improvements across touchpoints.

As a leader on the sales floor, you’ll coach staff, own loyalty programs, and ensure alignment with our brand purpose of making life in Canada better. This role emphasizes collaboration and delivering value to customers.

Qualifications

• Strong leadership to guide and inspire the team.
• Excellent communication with team members, customers, and stakeholders.
• Strong problem-solving ability for challenging situations.
• Strong interpersonal skills for positive relationships.
• Customer-centric mindset with deep understanding of needs.
• Ability to mentor team members for high performance.
• Results-driven with focus on sales, training, inventory, turnover and NPS.
• Technical skills to support teams and drive efficiency.
• Adaptable in a fast-paced environment.
• Decisive and quick in decision-making.
• Collaborative mindset for cross-functional work.

Responsibilities

• Partner with leadership to hire and build a diverse team.
• Assist in scheduling and workload planning for efficient operations.
• Own loyalty programs and coach team members on them.
• Run the Manager on Duty program to elevate on-floor experience.
• Create a positive culture where associates are recognized for service.
• Lead from the floor and develop team members.
• Ensure consistent, outstanding customer experiences aligned with our mission.
• Identify improvement areas in CX and implement strategies.
• Analyze customer feedback and drive improvements.
• Collaborate across departments for seamless touchpoints.
• Handle escalations promptly and resolve issues.

Skills

Leadership

Communication

Problem solving

Interpersonal skills

Customer-centric

Mentoring

Results oriented

Technical proficiency

Adaptability

Decision making

Collaboration

Future-focused

Job description

L’Équipeur, part of the Canadian Tire family, seeks a Customer Experience Manager to lead store leadership and deliver exceptional customer experiences. You will develop a strong team, optimize operations, and analyze feedback to drive improvements across touchpoints.

As a leader on the sales floor, you’ll coach staff, own loyalty programs, and ensure alignment with our brand purpose of making life in Canada better. This role emphasizes collaboration and delivering value to customers.