Store Leader: Customer Experience & Ops Champion

L'Équipeur; Lévis; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Product discounts

Career growth opportunities

Job summary

At L’Équipeur in Lévis, we seek a store leader who will drive customer service excellence and strong store operations. You will coach teams, enforce standards, and promote in-store and eCommerce sales while managing promotions, inventory, and scheduling.

Ideal candidates have 3-5 years retail experience, high energy, and excellent communication and organizational skills. Compensation reflects market ranges and includes benefits and growth opportunities.

Qualifications

• Proven ability to coach, mentor and develop department team and store team.
• Proven ability to build and manage a daily, weekly plan for the department and store.
• Exceptional communication and organizational skills.
• 3-5 years retail experience required.
• High energy and drive to succeed.
• Basic computer skills required.

Responsibilities

• Lead and coach team to meet service standards.
• Enforce operating model customer service standards.
• Foster in-store eCommerce sales and fulfill eCommerce orders.
• Promote customer loyalty and credit card programs.
• Follow visual compliance, pricing and LP/audit standards.
• Plan and execute weekly price changes and promotions.
• Manage inventory and shrink targets.
• Prepare for annual inventories.
• Create weekly scheduling.
• Provide continuous feedback and coaching.
• Recruiting and hiring strategy for store.
• Create succession plans through training.
• Maintain positive work environment.

Skills

Coaching

Mentoring

Team leadership

Communication

Planning

Organization

Retail experience

Basic computer skills

Job description

At L’Équipeur in Lévis, we seek a store leader who will drive customer service excellence and strong store operations. You will coach teams, enforce standards, and promote in-store and eCommerce sales while managing promotions, inventory, and scheduling.

Ideal candidates have 3-5 years retail experience, high energy, and excellent communication and organizational skills. Compensation reflects market ranges and includes benefits and growth opportunities.