Stage Experience Manager: Elevate Client Experience

LVMH Group; Edmonton; Hybrid; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits program

Learning and development initiatives

Job summary

Sephora Canada is seeking a Stage Experience Manager, Stores to lead all aspects of the client experience and manage services, classes and events in a specific store location. You will oversee Beauty, Skin and Fragrance Studio operations and develop Beauty Advisors and Senior Artistry and Skincare roles.

You will develop your team, embrace innovation, manage the services online reservation system, training, visual merchandising and vendor engagement to ensure an elevated in-store experience and

Qualifications

• Two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Excellent verbal/written communications skills and the ability to influence business partners at all levels.
• Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Responsibilities

• Developing your team. Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
• Embracing Innovation. Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
• Client Experience. Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
• Training & Development. Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
• Visual Merchandising. Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
• Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

Skills

Verbal communication

Written communication

Influence stakeholders

Team development

Job description

Sephora Canada is seeking a Stage Experience Manager, Stores to lead all aspects of the client experience and manage services, classes and events in a specific store location. You will oversee Beauty, Skin and Fragrance Studio operations and develop Beauty Advisors and Senior Artistry and Skincare roles.

You will develop your team, embrace innovation, manage the services online reservation system, training, visual merchandising and vendor engagement to ensure an elevated in-store experience and