Stage Experience Lead: Storewide Beauty & Client Experience

LVMH Group; Alberta; Hybrid; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay CAD$20.00–CAD$23.55/hr

Performance-based bonus opportunities

Benefits program

Learning and development

Job summary

Sephora Canada is seeking a Stage Experience Lead on a full-time basis to oversee all sales floor departments within a Sephora location, including Beauty, Skincare, Fragrance and Haircare. The role ensures the store executes Sephora’s selling model and delivers exceptional client service, aiming to meet and exceed company objectives.

Applicants should have 1–3 years in a similar role at a comparable volume store, strong communication skills, and a track record in building teams to drive sales

Qualifications

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Responsibilities

• Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Support all World selling cast being properly trained in all Client Interactive Technology.
• Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Demonstrate a strong understanding of the store’s sales performance and business opportunities.

Skills

Client Experience

Innovation

Event Management

Performance & Development

Entrepreneurial Spirit

Job description

Sephora Canada is seeking a Stage Experience Lead on a full-time basis to oversee all sales floor departments within a Sephora location, including Beauty, Skincare, Fragrance and Haircare. The role ensures the store executes Sephora’s selling model and delivers exceptional client service, aiming to meet and exceed company objectives.

Applicants should have 1–3 years in a similar role at a comparable volume store, strong communication skills, and a track record in building teams to drive sales