Sr. Technical Lead SAP Service Cloud V2

Software International; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading staffing agency in Toronto is seeking a Sr. Technical Lead SAP Service Cloud V2. This role involves designing, implementing, and maintaining SAP solutions primarily for the Utilities sector. The ideal candidate will have significant experience with SAP Service Cloud V2, strong problem-solving skills, and the ability to work collaboratively in a team. This is a remote position with a one-year contract.

Qualifications

• 5-7 years of hands-on experience as an SAP Service Cloud V2 consultant with strong implementation experience.
• Strong proficiency in SAP Service Cloud V2 and related tools.
• Understanding of customer service processes and best practices in Utilities.

Responsibilities

• Develop and implement SAP Service Cloud V2 solutions and instance.
• Customize and configure SAP Service Cloud V2 applications.
• Integrate SAP Service Cloud V2 with other systems.
• Provide technical support and troubleshooting.

Skills

SAP Service Cloud V2

SAP C4C

SAP C/4HANA

SAP Cloud Platform Integration

SAP Business Technology Platform (BTP)

SAP ABAP programming

SAP Build Apps

Education

Bachelor's degree in computer science, Information Technology, or related field

Job description

About the job Sr. Technical Lead SAP Service Cloud V2

Software International (SI) supplies technical talent to a variety of Fortune 100/500/1000 and other companies in Canada/US. We currently have a 1 year long contract with our F500 consulting client as a Sr. Technical Lead SAP Service Cloud V2.

Role(s) Required: Sr. Technical Lead SAP Service Cloud V2

Location: Toronto, ON - remote

Required Start Date: ASAP

Type: 1 year contract

Key Skills: C4C, ISU, Utilities, Service Cloud V2

Job Title: Technical SAP Service Cloud V2 Consultant

Job Summary:

We are looking for a Technical SAP Service Cloud V2 Consultant to join our team. This role involves designing, implementing, and maintaining SAP Service Cloud V2 solutions for Utilities Customer. The ideal candidate will have a blend of technical skills and functional knowledge to effectively support business processes and drive innovation.

Responsibilities

• Design and Implementation: Develop and implement SAP Service Cloud V2 solutions and Instance as Green Field to meet business requirements.
• Customization and Configuration: Customize and configure SAP Service Cloud V2 applications, including workflows, reports, business rules, extensions, integrations, KUT fields and custom objects.
• Integration: Integrate SAP Service Cloud V2 with other systems and third-party applications.
• Technical Support: Provide technical support and troubleshooting for SAP Service Cloud V2 applications.
• Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical solutions.
• Security: Ensure the security and compliance of SAP Service Cloud V2 applications.

MUST Have: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration

Qualifications

• Experience: 5-7 years of hands-on experience as an SAP Service Cloud V2 consultant and/or strong green field implementation experience with prior version of C4C.
• Technical Skills: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP CRM, SAP C/4HANA, and SAP Cloud Platform Integration; Familiarity with SAP Business Technology Platform (BTP) and SAP HANA; Understanding of SAP ABAP programming, SAP Build Apps and SAP CDS views.
• Functional Knowledge: Understanding of customer service processes of Utilities company and best practices.
• Certifications: SAP certifications such as SAP Certified Application Associate - SAP Service Cloud V2 are preferred.
• Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
• Education: Bachelors degree in computer science, Information Technology, or a related field.

Preferred Skills:

• Experience with other SAP solutions (e.g., SAP Sales Cloud, SAP Marketing Cloud).
• Knowledge of integration tools like SAP Cloud Platform Integration Suite.
• Familiarity with Agile methodologies and DevOps practices.
• Working experience with Utilities Industry