Senior Content Designer

Rogers Communications; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading telecommunications company is seeking a Digital Content Designer in Toronto, ON. This role involves creating engaging content for multiple platforms while collaborating with marketing and UX teams. Candidates should possess strong writing skills, be familiar with CMS, and have at least 2 years of relevant experience. The position offers opportunities for growth and a supportive work environment, including competitive benefits and a commitment to diversity.

Benefits

Competitive salary & annual bonus

Flexible health and dental benefits

Stock matching programs

Paid time off for volunteering

Growth and development opportunities

Wellness Programs

Qualifications

• 2+ years of experience in digital content design or related experience.
• Experience in retail and telecommunications is desirable.
• Strong attention to detail with a commitment to continuous improvement.

Responsibilities

• Craft and implement user-centered digital content.
• Collaborate with teams to enhance customer experiences.
• Manage content production timelines and deliverables.

Skills

Content management systems (CMS)

Analytical skills

Writing and editing

SEO best practices

Project management

Interpersonal skills

Education

Bachelor’s degree in Marketing, Communications, Journalism, Design, or related field

Tools

Google Analytics

Adobe Creative Suite

Figma

Jira

Trello

Job description

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity

Who We’re Looking For

Reporting to the Senior Manager, Digital Content, you will collaborate with marketing, product, UX, and digital analytics teams to produce user-centered content for customer-facing and internal digital platforms (websites and mobile applications). From concept to execution, your work will ensure that every piece of content reflects the Rogers brand, supports customer journeys, and achieves measurable outcomes. If you are a creative problem-solver with a passion for storytelling and an eye for detail, this role is for you.

Location

We are open to hire nationally.

What You’ll Do

• Content Strategy & Design
  • Craft and implement engaging, user-first digital content that aligns with Rogers’ business objectives and brand guidelines.
  • Design and produce content for a variety of platforms, including websites, mobile apps, chatbots and internal applications.
  • Collaborate with cross-functional teams (marketing, UX, product, analytics) to develop content that supports user journeys and enhances customer experiences.
  • Grow the Digital Content practice through the development of guidelines, libraries and content patterns.
• Content Creation & Optimization
  • Write, edit, and optimize content for clarity, consistency, and accessibility.
  • Ensure all content is SEO-friendly, accessible (AODA-compliant), and aligned with UX best practices.
  • Support personalization efforts by working with the Personalization and Optimization team to create content variations for A/B testing, multivariate testing, and content experiments.
• Project Management & Collaboration
  • Manage content production timelines, ensuring content is delivered on time and to a high standard of quality.
  • Coordinate with external partners, including design agencies and freelancers, to scale content production as needed.
  • Maintain content calendars and schedules to ensure timely delivery for digital campaigns, product launches, and ongoing updates.
• Performance Analysis & Reporting
  • Use tools like Google Analytics, Adobe Analytics, and content management system (CMS) dashboards to track content performance and engagement.
  • Create performance reports and present actionable insights to stakeholders, offering recommendations for content improvements.
• Innovation & Continuous Improvement
  • Stay up to date on digital content trends, emerging platforms, and industry best practices.
  • Test new content formats, interactive experiences, and visual storytelling methods to ensure Rogers’ content remains fresh, relevant, and impactful.

What You Bring

• Proficiency in content management systems (CMS) and work management tools (Jira, Trello, Asana, etc.).
• Hands-on experience with analytics tools (Google Analytics, Adobe Analytics) to measure and optimize content performance.
• Experience with design software (Adobe Creative Suite, Figma, or similar) to collaborate with UX designers on visual content development.
• Bachelor’s degree in Marketing, Communications, Journalism, Design, or a related field.
• 2+ years of experience as a digital content designer, content strategist, UX writer, or similar role.
• Retail & Telecommunications Expertise - Experience in the retail and telecommunications industry is an asset, with an understanding of eCommerce and service journey analytics considered a bonus.
• Proven ability to create content that is clear, engaging, and on-brand across multiple digital platforms.
• Knowledge of SEO best practices and accessibility standards (AODA compliance).
• Strong writing, editing, and communication skills with a passion for delivering excellent user experiences.
• Ability to manage multiple projects with tight deadlines in a fast-paced, dynamic environment.
• A creative mindset with a problem-solving approach to content design.
• Strong interpersonal skills with the ability to build relationships and collaborate with cross-functional teams.
• Attention to detail and a commitment to continuous improvement.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts - Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities
• My Path self-driven career development program
• Rogers First priority in applying to internal roles of interest
• Wellness Programs
• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity
• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule

Full time

Shift

Day

Length of Contract

Not Applicable (Regular Position)

Work Location

1 Mount Pleasant (083), Toronto, ON

Travel Requirements

Up to 10%

Background Check(s) Required

Criminal Record and Credit Check

Posting Category/Function

Technology