Senior Clinical Specialist - Spine

Medtronic; New Brunswick; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global healthcare technology leader in New Brunswick seeks an experienced clinical and technical expert to support market development efforts. You will foster long-term customer relationships, conduct education, and collaborate with sales teams. Ideal candidates should have a Baccalaureate degree and at least 4 years of experience in a relevant field. The position offers a competitive salary and flexible benefits, and you will play a crucial role in promoting innovative healthcare solutions.

Benefits

Competitive salary

Flexible benefits package

Qualifications

• Requires advanced knowledge of the job area through education and experience.
• Practical knowledge of project management may be beneficial.
• Ability to work independently under limited supervision.

Responsibilities

• Conduct on-site education and consulting.
• Support field personnel in achieving customer outcomes.
• Partner with sales colleagues to execute sales plans.
• Identify and facilitate growth opportunities.
• Provide technical support and training on Medtronic products.

Skills

Communication

Technical expertise

Relationship management

Education

Baccalaureate degree

High School Diploma

Job description

At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The purpose of the role is to provide clinical, technical and educational expertise in supporting the market development efforts for Medtronic products. Be a therapy champion and serve as a liaison for the sales organization while also applying consultative selling techniques, messaging and positioning of the Medtronic products and services. Communicate developments in techniques and technologies, impact of education programs, competitive activities, and customer response back to the Business Unit in order to ensure full leverage of the Medtronic portfolios of products and services.

• Critical to the role is the development of long‑term relationships with customers.
• Contribution to the account blue sheet and strategic selling process.
• Liaise with the Account Manager (AM), Strategic Partnership Manager (SPM) and Regional Sales Manager (RSM) for account development and revenue growth.

Responsibilities

• Conduct on‑site education and consulting.
• Support field personnel in providing the best possible outcomes and service for Medtronic customers.
• Partner with sales colleagues to develop and execute sales plans within one or more business units.
• Participate in conventions, forums, and meetings to increase product awareness.
• Work closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
• Identify and facilitate execution on growth opportunities with Sales & Clinical Support Team.
• Serve as a technical resource to support sales of a specific medical product or solution.
• Report complaints and Adverse Drug Reactions (ADR).
• Be the Medtronic therapy expert and product champion; provide on‑site implant and follow‑up support, develop training events, materials, and maintain knowledge of competitive products.
• Train customers on safe and efficacious use of Medtronic products; provide technical explanations and demonstrations; consult physicians; solicit feedback; conduct training programs, deliver presentations, troubleshoot.
• Provide technical support for all product implants; gather and communicate market feedback; support clinicians; track data for clinical studies.
• Serve as a field resource to Account Managers; provide structured communication about current and potential customers.
• Meet and exceed sales targets; launch new therapies; implement business and marketing strategy; segment and prioritize customers; manage field inventory; document activity; ensure ongoing training; support account clinical demands; provide required training; maintain ethical position; comply with standards.

Qualifications

Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education and practical experience. May have practical knowledge of project management.

1. Baccalaureate degree (or equivalent) and a minimum of 4 years of relevant experience, or an advanced degree with a minimum of 2 years relevant experience.
2. High School Diploma with a minimum of 8 years relevant experience; or Associate Diploma with a minimum of 6 years relevant experience (APAC region only).

Differentiating Factors

• Autonomy: seasoned individual contributor; works independently under limited supervision.
• Organizational Impact: responsible for entire projects or processes within job area.
• Innovation and Complexity: problems require deep analysis and process improvement recommendations.
• Communication and Influence: communicates with senior internal and external customers and vendors to influence decision‑making.
• Leadership and Talent Management: may coach, train others, and manage projects.

Physical Job Requirements

The above statements describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions and share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission— to alleviate pain, restore health, and extend life—unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity.