Sr Claims Adjuster- Bodily Injury / Casualty- WEST

Definity; Edmonton; Hybrid; CAD 58,000 - 107,000; Full time

Job summary

A leading insurance firm in Canada is seeking a Claims Manager to oversee a portfolio of large Property Liability Claims. Responsibilities include stakeholder engagement, policy investigations, and settling claims. Ideal candidates will have experience in Commercial General Liability and strong communication skills. This position offers a hybrid work schedule and several employee benefits, including a share ownership program.

Benefits

Hybrid work schedule

Company share ownership program

Pension and savings programs

Paid volunteer days

Educational resources

Wellness and recognition programs

Discounts on products and services

Qualifications

• Notable Commercial General Liability Claims handling experience.
• Professional, friendly, and courteous interactions with customers.
• Ability to perform well under pressure and maintain calm.

Responsibilities

• Manage a portfolio of large Property Liability Claims.
• Engage stakeholders in the effective management of claims.
• Confirm policy coverages and investigate claims.

Skills

Strong written and verbal communication skills

Interpersonal skills

Ability to work independently

Team player adaptable to changing environment

Coaching and mentoring skills

Bilingualism (English and French)

Proficient in MS Office

Education

University degree, college diploma, or CIP designation

Job description

Overview

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

• Reporting to the Team Leader, Casualty, you are accountable for managing a portfolio of large Property Liability Claims, Bodily Injury Claims, and Commercial General Liability Claims.
• Engage all stakeholders in the effective management of a claim including underwriting and senior leadership
• Confirming policy coverages, investigating claims to determine liability and quantum. Maintaining detailed file records.
• Attending / participating in mediations, pre-trials and settlement initiatives.
• Settle claims directly with claimants and with Plaintiff’s Counsel.
• Direct and Instruct Defence Counsel.
• Mentoring of junior team members
• Professional, friendly, and courteous in all interactions, whether with customer, co-workers or vendors
• Perform well in a busy operation and remain calm under pressure
• Strive to continually push the boundaries of your adjusting experience and personal learnings
• Team player adaptable to changing environment
• Strong written and verbal communication skills
• Ability to work independently

What do you bring to the role?

• University degree, a college diploma or the CIP designation
• Notable Commercial General Liability Claims handling experience, both Bodily Injury and Property damage.
• Professional, friendly and courteous in all interactions, whether with customers or co-workers
• Perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• A passion for coaching and mentoring junior staff
• You’re dependable with strong interpersonal skills
• You have strong communication skills
• You’re focused on building engagement and culture
• Proficient in MS Office and strong computer skills
• Bilingualism in both English and French is an asset
• Licensed in multiple provinces is an asset
• Salary range is $58,100 - $106,900

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).