Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Speciali[...]

IQVIA; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading life sciences company is seeking a bilingual support professional to provide high-quality assistance to patients and healthcare providers. This role involves managing inbound calls, delivering counseling as per pharmaceutical requirements, and ensuring timely reporting of events. Ideal candidates have relevant experience in healthcare or customer service and must be willing to work rotating shifts. The position offers competitive pay and a collaborative work environment while making a positive impact on patient outcomes.

Benefits

Opportunity for career advancement

Supportive work environment

Competitive pay and benefits package

Qualifications

• Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or customer service.
• Ability and willingness to work rotating shifts, 9am-9pm AST, Monday to Friday.
• Experience in a call center or patient assistance program is a plus.

Responsibilities

• Provide high-quality support to patients and healthcare providers through various communication channels.
• Manage inbound calls during rotating shifts, ensuring timely and accurate assistance.
• Deliver counseling to patients according to pharmaceutical manufacturer requirements.
• Handle internal program clinical referrals and manage call queues as per established policy.
• Report adverse events or drug reactions within the specified timeframes.

Skills

Bilingual in French and English

Communication skills

Attention to detail

Computer proficiency (Excel, Word, Outlook)

Education

University degree or diploma

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact on patient outcomes and healthcare services
• Competitive pay and benefits package

What to Expect (Job Responsibilities)

• Provide high-quality support to patients and healthcare providers through various communication channels
• Manage inbound calls during rotating shifts, ensuring timely and accurate assistance
• Deliver counseling to patients according to pharmaceutical manufacturer requirements
• Handle internal program clinical referrals and manage call queues as per established policy
• Report adverse events or drug reactions within the specified timeframes

What is Required (Qualifications)

• Fluently bilingual in French and English; proficiency in Spanish is a plus
• Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or customer service
• Ability and willingness to work rotating shifts, 9am-9pm AST, Monday to Friday
• Strong communication skills and attention to detail
• Proficient in using computer programs and software tools (such as Excel, Word, and Outlook)

How to Stand Out (Preferred Qualifications)

• Knowledge of health insurance and reimbursement navigation support
• Experience in a call center or patient assistance program
• University degree or diploma considered an asset
• Ability to identify opportunities for service improvement and recommend solutions

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