Spa Supervisor - The Wickaninnish Inn

Relais & Châteaux; Tofino; On-site; CAD 50,000; Full time

Job summary

A luxury hospitality brand in Tofino is seeking a Spa Supervisor to lead the spa team and ensure excellent guest service. The ideal candidate will have strong organizational and communication skills, and a commitment to service excellence. Previous experience in a spa or hospitality environment is desirable. This position offers a salary of $49,750 per year and opportunities for professional growth.

Benefits

Employment benefits

Professional development opportunities

Qualifications

• Willingness to learn in a team environment and exceed standards.
• Ability to organize guest bookings professionally.
• At least 1 year of experience in a spa or full-service hotel.

Responsibilities

• Ensure efficient guest service meeting established standards.
• Support the Spa Manager and assist team members as required.
• Handle receptionist duties including reservation calls.

Skills

Interpersonal and verbal communication skills

Organizational skills

Customer service skills

Ability to multi-task

Spa product line knowledge

Tools

Pro-Salon software

Microsoft Excel

Microsoft Word

Job description

Overview

Join our Spa Team as a Spa Supervisor, where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Forbes, Michelin (Two Keys), AAA 4-Diamond, and T&L’s World's Best Hotel.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.

As a Spa Supervisor you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet or exceed guests’ expectations.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Spa Supervisor, and/or follow up with guest concerns as necessary.
• Handle Receptionist/Coordinator duties such as reservation calls, welcoming guest to the spa, cashier and cash-outs, coordinating practitioner schedule and appointments and other administration duties.
• Be knowledgeable of all services and treatments offered by the Ancient Cedars Spa.
• Be knowledgeable of all products sold from the Ancient Cedars Spa, perform retail inventory, and order products including back-bar and process e-commerce orders.
• Participate in Retail programs. Provide assistance, guiding and coaching to other Spa Team Members in regards to retail sales, whether in Team meetings, or on a 1-on-1 basis.
• Assist in spa cleaning and organization of all areas of the spa. Oversee the duties of Spa Attendants, directing and assisting as needed.
• Participate in all Human Resource functions within the Spa Department, as directed by the Spa Manager.
• Be responsible for training and training materials for the Coordinator and Attendant Team as directed by the Spa Manager.
• Be true to Our Promise, meet and exceed the service philosophies and standards of the Inn.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Great interpersonal and verbal communication skills.
• Previous spa product line knowledge would be an asset.
• Strong organizational skills, initiative thinking and ability to multi-task.
• The ability to organize the guest bookings for spa practitioners and deal with guests in a professional manner.
• Previous experience of 1 year in another spa, or a full-service hotel, would be an asset.
• Working knowledge of Pro-Salon, Excel, Word, and internet applications would be preferred.
• The Ability to embrace the philosophies of wellness and healing through spa experiences.
• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
• Contribute and assist in creating a positive atmosphere for learning & development for the Spa Team Members.
• Ability to make a 24-month commitment to the position.

Salary/Wage:$49.750 per year

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn:Employment Benefits

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.