Spa Experience Coordinator - Full Time, Seasonal (August to January)

AccorHotel; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel group in Vancouver seeks a Spa Coordinator to deliver 5-Star service and coordinate guest experiences. Ideal candidates have 2+ years in hospitality, are service-focused, and possess strong organizational skills. Join a wellness-oriented team dedicated to rejuvenation and guest satisfaction. This full-time role offers a competitive hourly rate, career development opportunities, and a dynamic work environment.

Benefits

Competitive hourly rate of $31.00

Complimentary work meal

Career development opportunities

Qualifications

• Minimum of 2 years experience in spa or hospitality industry.
• Previous experience in a luxury environment is an asset.
• Career-minded individual with strong personal initiative.

Responsibilities

• Uphold the highest standard of customer service.
• Coordinate guest spa experiences efficiently.
• Maximize departmental revenues through treatment and retail upsells.

Skills

Service focused personality

Fluency in English

Strong communication and interpersonal skills

Highly organized

Computer literacy in Office Word Excel

Education

Diploma or Degree in hospitality or related field

Job description

Overview

Why work for Fairmont Pacific Rim

• A competitive rate of $31.00 per hour
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria and Whistler
• Career development opportunities with national and international promotion opportunities. The sky is your limit.

Responsibilities

• Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
• Coordinate guest spa experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing spa reservation software.
• Identify, empathize and appease guest concerns
• Maximize departmental revenues through treatment and retail upsells.
• Engage in monthly boutique incentive program through individual and team goals.
• Operate point of sale system ensuring accurate guest folios
• Maintain thorough knowledge about all aspects of spa facility treatments, fitness center, pool and hotel policies and procedures.
• Ensure the facility is in peak condition at all times by actively circulating and reporting / entering work orders promptly.

Qualifications

Your experience and skills include :

• Service focused personality is essential; experience is an asset
• Fluency in English; additional languages are a plus
• Minimum of 2 years experience in spa or hospitality industry
• A passion for spa and wellness
• Previous experience in a luxury environment is an asset
• Previous experience in retail sales an asset
• Diploma or Degree in hospitality or related field an asset
• Career-minded individual with strong personal initiative and a desire to achieve the department's vision and goals
• Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Strong communication and interpersonal skills both written and verbal with a professional appearance and demeanor
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently
• Computer literacy in Office Word Excel
• Previous experience in booking software an asset

Additional Information

Your team and working environment :

• Work in a wellness-focused team-based environment that is dedicated to providing 5-Star service and care for our guests
• A team dedicated to ensuring guests leave feeling rejuvenated

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor's limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Remote Work : Employment Type :

Full-time

Key Skills

Abinitio, Administration And Accounting, Android, Bid Management, Inventory Management, Embedded C

Experience

years

Vacancy

1