Solution Architect

Rogers; Remote; CAD 90,000 - 120,000; Full time

Job summary

A telecommunications company is seeking a Solution Architect responsible for customer-facing technical pre-sales focused on SMB accounts. You will work closely with sales teams to design innovative solutions, engage with clients, and ensure successful implementation. This position requires significant knowledge in solution architecture and strong communication skills to deliver exceptional customer experiences. Join a dynamic team dedicated to driving success and operational efficiency in businesses across Canada.

Benefits

Health & well-being benefits

Donation matching

Paid time off for volunteering

Pension plan & Employee stock options

Generous employee discounts

Leadership development, Mentorship, and Coaching programs

Qualifications

• 5+ years of experience in solution architecture or related role within a telecommunications service provider.
• Advanced knowledge of MEF-compliant Ethernet Services, MPLS IPVPNs, and WAN/LAN environments.
• Active industry certifications like CCNP, MEF-CECP, and ITIL.

Responsibilities

• Interface with key decision-makers to understand business goals.
• Design and architect customized technical solutions for clients.
• Participate in proposal development and presentations with sales consultants.

Skills

Solution architecture

Technical pre-sales

Routing and switching

Communication

Negotiation

Creativity

Strategic thinking

Presentation

Education

Bachelor's degree in Engineering, IT, Computer Science, or a related field

Tools

Microsoft Office Suite (Word, Excel, Project, Visio, SharePoint, Teams)

Job description

Solution Architect

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Rogers Business is looking for a Solution Architect responsible for customer-facing technical pre‑sales to focus on SMB accounts. You will work closely with our sales teams to understand customer requirements, design innovative solutions, and ensure successful implementation. As a Solution Architect, you will join a dynamic team passionate about delivering exceptional customer experiences through comprehensive solutions design, technical mastery, and thought leadership.

Key Responsibilities

Customer Engagement & Technical Advisory

• Interface with key decision‑makers, ranging from IT staff to the C‑suite, to understand business goals and technical requirements.
• Conduct product demonstrations, technology assessments, and discovery sessions.
• Build and maintain trust‑based relationships with clients as a trusted advisor.

Solution Design & Development

• Design and architect differentiated, customized technical solutions that meet or exceed customer requirements.
• Leverage extensive knowledge in voice and data network design to create supportable solutions.
• Collaborate with internal teams to assess costs, deliverability, and supportability of proposed solutions.
• Provide technical diagrams, documentation, and guidance for successful implementation.

Collaboration & Internal Advocacy

• Work with Business Sales Consultants, Solution Specialists, Network Planning, Engineering, Service Delivery, and Service Assurance teams to deliver seamless customer experiences.
• Act as a key feedback source, delivering structured insights to internal teams on service lifecycle management.

Proposal Development & Technical Writing

• Participate in proposal development and presentations in partnership with Business Sales Consultants.
• Contribute as a primary content contributor for complex RFP documents.

Continuous Learning & Knowledge Sharing

• Stay up‑to‑date with industry trends and technology evolution.
• Engage in formal technical training sessions to and from peers, fostering a culture of knowledge sharing.

Qualifications

• Bachelor's degree in Engineering, IT, Computer Science, or a related field.
• 5+ years of experience in solution architecture, technical pre‑sales, or a related role within a telecommunications service provider or large IT services organization.
• Advanced knowledge of MEF‑compliant Ethernet Services, MPLS IPVPNs, WAN/LAN environments, and associated networking protocols (Spanning Tree, OSPF, BGP, etc.).
• Expertise in routing, switching, optical transport (DWDM), enterprise voice (SIP‑based), and cloud platforms (e.g., AWS, Azure, Google Cloud).
• Proven ability in solution and product positioning, technical writing, communication, and presentation.
• Active industry certifications (e.g., CCN[A|P], CMN[A|O], JNCI[A|S], MEF‑CECP, ITIL, CISSP).
• Proficiency in Microsoft Office Suite (Word, Excel, Project, Visio, SharePoint, Teams).
• Ability to persuade, negotiate, and sell technical solutions.
• Experience with RFP documentation and proposal development.
• Strong strategic thinking, creativity, and attention to detail.
• Ability to work effectively in a fast‑paced, dynamic environment.
• Valid Drivers License and Vehicle Required

Benefits

• Health & well‑being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 8200 Dixie Road (101), Brampton, ON

Travel Requirements: Up to 10%

Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract

Posting Category/Function: Sales & Inside Sales

Requisition ID: 330652

Location:

Vancouver, BC, CA
Toronto, ON, CA
Calgary, AB, CA
Ottawa, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

Job Segment: Solution Architect, Pre‑Sales, Inside Sales, Telemarketing, Technical Writer, Technology, Sales

For any questions, please visit the Recruitment Process FAQ.