Ski Patrol - Dispatch

Resorts of the Canadian Rockies; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A ski resort company in Alberta, Canada is seeking a Ski Patrol Dispatcher to act as the main hub of communication during emergencies. This role involves monitoring patient care and ensuring the resort's safety guidelines are followed. Candidates must have an Advanced First Aid certification and strong communication skills, along with the ability to multitask under pressure. Benefits include a season pass, discounts, and staff events, making this an exciting opportunity for anyone passionate about the mountain lifestyle.

Benefits

Season’s pass for the resort

Discounts on food, retail, rentals, and hotels

Staff shuttles from Calgary & Canmore

Qualifications

• Current 80-hour Advanced First Aid in outdoor emergency care, or EMR certificate.
• Any radio or administration experience is considered an asset.
• Ability to communicate effectively and multitask under pressure.
• Attention to detail and highly organized.
• Must have good physical fitness.

Responsibilities

• Act as main communication contact for all emergencies on the mountain and premise.
• Provide necessary communication to all relevant parties during emergencies.
• Ensure that patient paperwork is completed correctly.
• Monitor patients and ensure the patrol hut is medically stocked.

Skills

Effective communication

Ability to multitask

Attention to detail

Physical fitness

Education

80-hour Advanced First Aid or EMR certificate

Tools

Common computer programs (Word, Excel, Adobe)

Job description

Ski Patrol - Dispatcher

Under the direction of the Patrol Leader as a Dispatcher you are the main hub of communication for the entire resort. All departments go through dispatch for both regular information and during emergency situations. You are the resource for all past and present information regarding emergencies, and the point of contact for resources, like EMS, Police, Fire, outside of the resort. Located in the ski patrol base hut, the dispatcher is responsible for monitoring patients and providing care for extended periods of time if needed. They also help the patrol by ensuring that any patient paperwork is completed correctly.

Primary Responsibilities

• Act as main communication contact for all emergencies on the mountain and premise.
• Act as point of contact for any outside resources that are needed, such as EMS, Police, Fire.
• Provide necessary communication to all relevant parties during emergencies and non‑emergencies.
• Work with administration for any staff related accidents.
• Patient monitoring and paperwork once patients are transported to the patrol hut.
• Ensuring the patrol hut is medically stocked with supplies and able to receive patients at any time.
• Collecting up‑to‑date terrain condition information from patrol and ensuring all relevant parties have been updated daily.
• Ensuring all guests and staff adhere to the RCR/Nakiska safety guidelines and procedures while on the mountain.

Qualifications

• Current 80‑hour Advanced First Aid in outdoor emergency care, or EMR certificate.
• Any radio or administration experience is considered an asset.
• Ability to communicate effectively and multitask under pressure.
• Ability to use common computer programs, such as Word, Excel, Adobe, etc.
• Attention to detail and highly organized.
• Must have good physical fitness.
• Any previous experience in any safety or related outdoor role, or risk management training, is considered an asset.
• Any familiarity with Nakiska Ski Resort is considered an asset.
• No skiing experience is required, but an interest in learning is strongly encouraged.
• Can work outside for brief periods in extreme winter conditions.

We Offer

• A season’s pass for the resort.
• Amazing reciprocals.
• Discounts on food, retail, rentals, and hotels.
• Pro‑deals.
• Staff shuttles from Calgary & Canmore available.
• Staff events – meet great people who share a passion for the mountain lifestyle!