Ski Gear Rental Concierge (Full/Part-Time)

The Wax Bench Snow & Bike; Revelstoke; On-site; CAD 26,000 - 38,000; Full time

Job summary

The Wax Bench Snow & Bike is seeking a friendly Rental Technician to greet guests, rent equipment, manage the demo fleet, and assist with sales. You will ensure accurate checkout, payments, and smooth operations in a fast-paced shop environment.

Candidates with customer service experience, attention to detail, and the ability to multi-task will thrive. Training is provided; a positive attitude and team spirit are essential.

Qualifications

• Experience is an asset but is not required.
• Experience in customer service.
• Detail-oriented.
• Ability to analyze and interpret the needs of clients to then offer the appropriate options, solutions, or resolutions within outlined policies.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Professional appearance and manner.
• Ability to work as part of a team and independently.
• Able to effectively communicate both verbally and in writing.

Responsibilities

• Greet guests with a positive attitude and answer their questions as required.
• Prepare and receive rental equipment.
• Calculate bills, collect payments and make change for guests.
• Cash handling and basic cash management.
• Clean and tidy department areas.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Refer all inquiries to the appropriate individuals.
• Present a positive and professional image of the organization to all customers, visitors, and suppliers.
• Observe and report any security issues to the Owner.
• Perform other duties as required.

Skills

Customer Focus

Communication

Team Work

Quality Oriented

Accountability and Dependability

Problem Solving

Ethics and Integrity

Job description

The Wax Bench Snow & Bike is seeking a friendly Rental Technician to greet guests, rent equipment, manage the demo fleet, and assist with sales. You will ensure accurate checkout, payments, and smooth operations in a fast-paced shop environment.

Candidates with customer service experience, attention to detail, and the ability to multi-task will thrive. Training is provided; a positive attitude and team spirit are essential.