Rental Associate – Ski, Snowboard & Bike

Premium Mountain; Whistler; Hybrid; CAD 28,000 - 29,000; Full time

Benefits offered by this job

Season pass

Retention bonus

Commission opportunities

In-store training

Demo equipment access

Team environment

Job summary

PREMIUM Mountain Rentals in Whistler Village is seeking an energetic Rental Associate for ski, snowboard and bike equipment setups. You’ll assist guests, guide equipment selection, and process transactions with Lightspeed and Checkfront in a fast-paced shop.

No prior industry experience is required; full training is provided. Expect to join a fun, team-oriented environment with seasonal winter and summer work.

Qualifications

• No prior ski, snowboard or bike industry experience required; full training provided.
• Candidate should be friendly, energetic, reliable and able to work in a fast-paced environment.
• Willingness to learn and follow directions, with a positive attitude.

Responsibilities

• Fit and set up ski, snowboard, and bike rental equipment.
• Help guests select equipment to match ability, needs, and goals.
• Provide friendly, knowledgeable guest service.
• Process rental and retail transactions using Lightspeed and Checkfront.
• Support retail sales, merchandising, and shop presentation.
• Keep rental equipment and work areas organized.
• Assist with opening and closing duties.
• Maintain a clean, welcoming shop and work with the team during busy periods.

Skills

Customer service

Team player

Punctual

Reliable

Tools

Lightspeed

Checkfront

Job description

Rental Associate – Ski, Snowboard & Bike

PREMIUM Mountain Rentals is a locally owned rental shop in the heart of Whistler, built and operated by passionate mountain people. We offer a high-energy, guest-focused rental experience in a fun and relaxed shop environment, complete with great music and an espresso lounge.

We’re looking for friendly, energetic, and reliable people to join our rental team for the winter and summer seasons.

What You’ll Do

• Fit and set up ski, snowboard, and bike rental equipment
• Help guests select the right equipment for their ability, needs, and goals
• Provide friendly and knowledgeable guest service
• Process rental and retail transactions using Lightspeed and Checkfront POS systems
• Support retail sales, merchandising, and shop presentation
• Keep rental equipment and work areas organized
• Assist with opening and closing duties
• Help maintain a clean, organized, and welcoming shop
• Work with the team to keep operations running smoothly during busy periods

What We’re Looking For

• Friendly, outgoing, and team-oriented personality
• Reliable, punctual, and professional
• Comfortable working in a busy, fast-paced environment
• Willingness to learn and take direction
• A positive attitude and willingness to help wherever needed
• No previous ski, snowboard, or bike industry experience is required — full training and product knowledge sessions are provided.

Nice to Have

• Previous rental or retail experience
• 1+ year of customer service experience
• Knowledge of ski, snowboard, or bike equipment
• A passion for skiing, snowboarding, mountain biking, or the Whistler lifestyle

What We Offer

• $20–$21 per hour, based on experience
• Season Pass Reimbursement Program
• End-of-season retention bonus
• Retail and service commission opportunities
• Industry and product deals
• In-store training and product knowledge sessions
• Access to demo and rental equipment, subject to availability
• A fun, social, and supportive work environment
• Approximately 30–40 hours per week
• Morning, afternoon, and split shifts
• Weekend and holiday availability may be required
• In-person position in Whistler Village