Rental Technician

RED Mountain Resort BC; Rossland; On-site; CAD 36,000 - 48,000; Full time

Job summary

RED Mountain Resort is seeking Rental Technicians for the 2026/27 Winter Season. The role focuses on outfitting guests with the right ski/snowboard gear based on their ability and style, while ensuring safety and a fun guest experience.

Responsibilities include processing rentals, maintaining safety, and providing knowledgeable guidance on equipment and bindings. Training for binding certification is provided as needed.

Qualifications

• Must have binding certification (training provided).
• Ski and/or snowboard product knowledge is preferred.
• Experience in customer service and cash handling.
• Knowledge of Red Mountain Resort and Rossland is an asset.

Responsibilities

• Efficiently guide customers through the rental process.
• Ensure rental agreements are completed to meet legal requirements.
• Create a professional, positive impression for beginners and experienced guests.
• Maintain an orderly, safe and fun environment.
• Be knowledgeable about all Red Mountain rental equipment and its proper use.
• Explain how to operate bindings to guests.
• Address guests’ questions and concerns.

Skills

Interpersonal skills

Team player

Customer service

Professional and safe environment

Positive atmosphere for guests

High-pressure accountability

Safety oriented

Cash handling and POS

Ski/snowboard product knowledge

History of Red Mountain/ Rossland

Customer service experience

Education

High School diploma

Post secondary education an asset

Job description

RED Mountain Resort is now hiring Rental Technicians for the 2026/27 Winter Season! This position is responsible for outfitting guests with rental equipment appropriate for their skier/boarder type and skill level, with a mandate to provide as safe a guest experience as possible and create a fun and positive environment.

MAJOR RESPONSBILITIES

• Efficiently guide customer through rental process
• Ensure rental agreements are completely filled out (to satisfy legal requirements)
• Create a professional, positive impression for the beginner and seasoned guest alike
• Maintain an orderly, safe and fun environment
• Be knowledgeable about all Red Sports rental equipment and its proper use
• Ensure guest understands how to operate bindings
• Answer guests’ questions and concerns

Equipment Set-up

• Provide guest with appropriate equipment based on guest’s statistics
• Accurately adjust bindings according to industry standard (must have binding certification)

Processing School Groups

• Preset skis for large groups before arrival
• Transfer skis to outside racks in morning, prior to group’s arrival
• Set up students with equipment who were not on preset list
• Maintain orderly and steady flow of line up; process group quickly and efficiently

Additional Tasks

• Maintain clean, tidy, safe workspace
• Relieve other staff for breaks (retail, service, high performance)
• Inventory equipment
• Restock suppliesWax and/or tune equipment as per service technician’s instructions

KEY KNOWLEDGE, SKILLS AND ABILITIES

Education

• High School diploma
• Post secondary education an asset

Experience

• Binding certification required (training provided).
• Ski and/or snowboard product knowledge
• Knowledge of Red Mountain Resort and its history an asset
• Knowledge of Rossland and its history an asset
• Customer service experience required
• Cash handling and POS transaction processing required

Physical and Other Requirements

• Able to negotiate stairs
• Able to lift heavy ski and snowboard equipment up to and down from racking systems and benches
• Able to adjust ski and snowboard equipment
• Able to be on feet for entire shift

Skills and Abilities

• Exceptional interpersonal skills
• Good team player
• Customer service-oriented
• Ability to maintain a professional and safe environment
• Ability to create a positive and fun atmosphere for guests
• Ability to maintain a friendly, professional attitude in a high-pressure environment
• Safety-oriented