HP Rental Technician

Red Mountain Resort; Rossland; On-site; CAD 25,000 - 35,000; Full time

Job summary

Red Mountain Resort is hiring High Performance Rental Technicians for the 2026/27 Winter Season. You will outfit guests with demo rental equipment, ensure safe operation, and provide a fun environment.

Knowledge of current ski and board technology is required, with binding certification preferred. Responsibilities include guiding guests through the rental process, adjusting bindings, maintaining a tidy workspace, handling cash and POS transactions, and staying aware of safety standards during

Qualifications

• Binding certification required (training provided).
• Ski and/or snowboard product knowledge.
• Customer service experience required with cash handling.

Responsibilities

• Guide guests through the rental process and ensure forms are completed.
• Provide equipment and adjust bindings according to safety standards.
• Maintain a clean, safe workspace and restock supplies.
• Wax and/or tune equipment as directed by service technicians.

Skills

Exceptional interpersonal skills

Customer service

Cash handling

POS transactions

Safety orientation

Education

High School diploma

Post secondary education asset

Job description

RED Mountain Resort is now hiring High Performance Rental Technicians for the 2026/27 Winter Season! This position is responsible for outfitting guests with high performance demo rental equipment appropriate for their skier/boarder type and skill level, with a mandate to provide as safe a guest experience as possible and create a fun and positive environment. Knowledge of current ski and board technology and product is required.

MAJOR RESPONSIBILITIES

Customer Service

• Efficiently guide customer through rental process
• Ensure rental agreements are completely filled out (to satisfy legal requirements)
• Create a professional, positive impression for the beginner and seasoned guest alike
• Maintain an orderly, safe and fun environment
• Be knowledgeable about all Red Sports rental equipment and its proper use. Attend preseason PKs in order to learn about different brands and models we carry to pass onto customers and give proper advise on appropriate gear for level and conditions.
• Ensure guest understands how to operate bindings
• Answer guests’ questions and concerns

Equipment Set-up

• Provide guest with appropriate equipment based on guest’s statistics
• Accurately adjust bindings according to industry standard (must have binding certification)

Additional Tasks

• Maintain clean, tidy, safe workspace
• Inventory equipment
• Restock supplies
• Wax and/or tune equipment as per service technician’s instructions

KEY KNOWLEDGE, SKILLS AND ABILITIES

Education

• High School diploma
• Post secondary education an asset

Experience

• Binding certification required (training provided).
• Ski and/or snowboard product knowledge
• Knowledge of Red Mountain Resort and its history an asset
• Knowledge of Rossland and its history an asset
• Customer service experience required
• Cash handling and POS transaction processing required

Physical and Other Requirements

• Able to negotiate stairs
• Able to lift heavy ski and snowboard equipment up to and down from racking systems and benches
• Able to adjust ski and snowboard equipment
• Able to be on feet for entire shift

Skills and Abilities

• Exceptional interpersonal skills
• Good team player
• Customer service-oriented
• Ability to maintain a professional and safe environment
• Ability to create a positive and fun atmosphere for guests
• Ability to maintain a friendly, professional attitude in a high-pressure environment
• Safety-oriented