Shift Supervisor - Lead Team & Legendary Service

Starbucks; Toronto; On-site; CAD 42,000 - 66,000; Full time

Job summary

Starbucks Shift Supervisor position located in Toronto requires leading the shift team, ensuring legendary customer service, and upholding Starbucks standards. You will support the store manager in daily operations, delegate tasks, and foster a positive, engaging atmosphere for customers and partners.

The role emphasizes integrity, teamwork, and the ability to adapt to busy periods while maintaining quality beverages and a clean store environment.

Qualifications

• Direct and supervise team members to maintain store standards.
• Demonstrate rapid learning and adapt to changing shift needs.
• Communicate clearly and effectively with customers and partners.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintain calm under high volumes and unusual events to keep store operations on plan.
• Anticipate customer and store needs and respond to cues during shifts.
• Communicate with the manager to create the Third Place environment during each shift.
• Assist with new partner training and provide constructive coaching.

Skills

Direct others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Team player

Job description

Starbucks Shift Supervisor position located in Toronto requires leading the shift team, ensuring legendary customer service, and upholding Starbucks standards. You will support the store manager in daily operations, delegate tasks, and foster a positive, engaging atmosphere for customers and partners.

The role emphasizes integrity, teamwork, and the ability to adapt to busy periods while maintaining quality beverages and a clean store environment.