Shift Team Lead - Customer Experience & Operations

Starbucks; Niagara Falls; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffee retailer in Niagara Falls is seeking a Shift Supervisor to assist the store manager in overseeing operations during scheduled shifts. This role requires excellent customer service and the ability to lead a team effectively. Responsibilities include maintaining store standards, training new partners, and delivering legendary customer service. The ideal candidate will have a strong retail background and the ability to thrive in a fast-paced environment. Join a vibrant team at a company that's consistently ranked as a great place to work.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to learn quickly.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Delegate tasks to create the Starbucks Experience.
• Maintain a clean and comfortable store environment.
• Provide legendary customer service.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffee retailer in Niagara Falls is seeking a Shift Supervisor to assist the store manager in overseeing operations during scheduled shifts. This role requires excellent customer service and the ability to lead a team effectively. Responsibilities include maintaining store standards, training new partners, and delivering legendary customer service. The ideal candidate will have a strong retail background and the ability to thrive in a fast-paced environment. Join a vibrant team at a company that's consistently ranked as a great place to work.