Shift Supervisor: Lead with Legendary Service

Starbucks; Toronto; On-site; CAD 22,000 - 28,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to assist the store manager during scheduled shifts, leading partners and delivering the Starbucks Experience with legendary service. You will delegate tasks, maintain store standards, and ensure a clean, welcoming environment while upholding cash handling and safety policies.

Ideal candidates have customer service experience in retail or hospitality, strong communication, and the ability to coach and motivate a team to perform at their best.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Strong interpersonal and communication skills.
• Ability to stay calm under pressure and manage shifts.

Responsibilities

• Acts with integrity and promotes Starbucks culture and values.
• Maintain calm demeanor during high volume periods to keep store standards.
• Delegate tasks and deploy partners to create the Starbucks Experience.
• Provide legendary customer service and ensure prompt service and quality beverages.
• Organize opening and closing duties and follow cash handling policies.
• Coach and develop partners, giving timely feedback to improve performance.

Skills

Direct the work of others

Learn quickly

Effective communication

Retail environment knowledge

Team collaboration

Job description

Starbucks is seeking a Shift Supervisor to assist the store manager during scheduled shifts, leading partners and delivering the Starbucks Experience with legendary service. You will delegate tasks, maintain store standards, and ensure a clean, welcoming environment while upholding cash handling and safety policies.

Ideal candidates have customer service experience in retail or hospitality, strong communication, and the ability to coach and motivate a team to perform at their best.