Shift Supervisor - Lead Team & Deliver Legendary Service

Starbucks; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to assist the store manager in executing daily store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to deliver the Starbucks Experience with legendary service, quality beverages and products, and a clean, welcoming store environment.

You will model Starbucks guiding principles, uphold safety and cash handling policies, and contribute to a positive, diverse workplace where partners enjoy working together and

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm demeanor during high volume periods to keep store operations at standard.
• Anticipates customer and store needs and cues.
• Communicates information to manager to respond as necessary.
• Assists with partner training and provides coaching.
• Provides feedback to store manager on partner performance.
• Fosters a positive team environment and recognizes performance changes.
• Delivers legendary customer service and ensures customer satisfaction.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.

Skills

Direct the work

Quick learner

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Job description

Starbucks is seeking a Shift Supervisor to assist the store manager in executing daily store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to deliver the Starbucks Experience with legendary service, quality beverages and products, and a clean, welcoming store environment.

You will model Starbucks guiding principles, uphold safety and cash handling policies, and contribute to a positive, diverse workplace where partners enjoy working together and