Shift Supervisor: Lead Team for Legendary Service

Starbucks; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to assist the store manager in executing daily store operations during scheduled shifts. You will lead a shift team, delegate tasks, and ensure legendary customer service with prompt service, quality beverages, and a clean environment.

You will model Starbucks guiding principles, maintain consistent attendance, and contribute to a positive team culture while delivering the Starbucks Experience to customers on every shift.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others and coach shifts.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Lead and deploy partners, delegate tasks to ensure legendary customer service.
• Maintain a calm demeanor during high volume periods to keep operations on standard.
• Provide coaching and feedback to partners to improve performance.
• Ensure cash handling and safety procedures are followed during shifts.

Skills

Direct the work

Learning quickly

Oral communication

Interpersonal skills

Teamwork

Retail environment knowledge

Job description

Starbucks is seeking a Shift Supervisor to assist the store manager in executing daily store operations during scheduled shifts. You will lead a shift team, delegate tasks, and ensure legendary customer service with prompt service, quality beverages, and a clean environment.

You will model Starbucks guiding principles, maintain consistent attendance, and contribute to a positive team culture while delivering the Starbucks Experience to customers on every shift.