Shift Supervisor: Lead Team, Deliver Legendary Service

Starbucks; Toronto; On-site; CAD 21,000 - 30,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to support the store manager in daily operations during scheduled shifts. You will lead partners, delegate tasks, and uphold the Starbucks Experience by delivering legendary customer service and maintaining a clean, welcoming store environment.

The role emphasizes coaching, collaboration, and adherence to cash handling and safety policies to ensure a consistent, high-quality guest experience.

Qualifications

• Experience in customer service in a retail or food service setting.
• Ability to direct team and delegate tasks to achieve store goals.
• Excellent communication and collaboration to ensure a smooth shift.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Lead shift team to deliver legendary customer service.
• Ensure cash handling and safety procedures are followed.
• Open and close store operations as assigned.
• Provide coaching and feedback to partners to improve performance.

Skills

Direct the work of others

Effective oral communication

Retail environment knowledge

Strong interpersonal skills

Teamwork and collaboration

Job description

Starbucks is seeking a Shift Supervisor to support the store manager in daily operations during scheduled shifts. You will lead partners, delegate tasks, and uphold the Starbucks Experience by delivering legendary customer service and maintaining a clean, welcoming store environment.

The role emphasizes coaching, collaboration, and adherence to cash handling and safety policies to ensure a consistent, high-quality guest experience.