Shift Supervisor: Lead with Legendary Service

Starbucks Corp.; Richmond Hill; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks Corp. in Richmond Hill, Ontario is seeking a Shift Supervisor to support the store manager during scheduled shifts. You will lead the shift team, deliver legendary customer service, and ensure a clean, welcoming store environment.

You will train partners, monitor performance, and uphold Starbucks policies while maintaining attendance and smooth operations. This role suits those who thrive in fast-paced retail and value teamwork.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during high volume periods to keep store operations to standard.
• Anticipates customer and store needs and provides prompt service.
• Communicates information to the manager to respond to store needs.
• Assists with new partner training and coaching as needed.
• Provides feedback to the store manager on partner performance.
• Creates a positive learning environment with clear, timely coaching.
• Delivers legendary customer service and connects with customers.
• Executes store operations during scheduled shifts and manages opening/closing duties.
• Follows cash handling, safety, and security policies and ensures proper cash management.
• Monitors baristas to ensure delivery of legendary service and maintains attendance.

Skills

Directing work

Learn quickly

Effective communication

Retail knowledge

Interpersonal skills

Team player

Customer service

Job description

Starbucks Corp. in Richmond Hill, Ontario is seeking a Shift Supervisor to support the store manager during scheduled shifts. You will lead the shift team, deliver legendary customer service, and ensure a clean, welcoming store environment.

You will train partners, monitor performance, and uphold Starbucks policies while maintaining attendance and smooth operations. This role suits those who thrive in fast-paced retail and value teamwork.