Shift Lead — Legendary Service & Team Coaching

Starbucks; Newmarket; On-site; CAD 36,000 - 44,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor in Newmarket, Ontario to assist the store manager and lead the shift team in delivering the Starbucks Experience with legendary service, quality beverages and a clean, welcoming store. You will deploy partners, delegate tasks, coach colleagues, and ensure accurate cash handling, safety and opening/closing duties while modelling Starbucks guiding principles.

Strong customer service, teamwork and communication skills are essential to maintain a calm,

Qualifications

• Customer service experience in retail or restaurant settings.
• Ability to direct the work of others and coach teammates.
• Strong communication and teamwork abilities.

Responsibilities

• Acts with integrity and upholds Starbucks culture during shifts.
• Maintains composure during busy periods and sets a positive example.
• Delivers legendary customer service and ensures a clean, welcoming store.
• Deploys partners, delegates tasks and coaches teammates on shift.
• Manages opening/closing duties and adheres to cash handling and safety policies.

Skills

Customer service

Leadership

Communication skills

Interpersonal skills

Teamwork

Job description

Starbucks is seeking a Shift Supervisor in Newmarket, Ontario to assist the store manager and lead the shift team in delivering the Starbucks Experience with legendary service, quality beverages and a clean, welcoming store. You will deploy partners, delegate tasks, coach colleagues, and ensure accurate cash handling, safety and opening/closing duties while modelling Starbucks guiding principles.

Strong customer service, teamwork and communication skills are essential to maintain a calm,